Director, Business Analytics, Customer Insights – Performance

🕒 Julho 30

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Sonova Group

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1947

🏥 Saúde

🧬 Biotecnologia

Healthcare • Biotechnology • Consumer Hearing

O Grupo Sonova é líder global em soluções inovadoras de cuidados auditivos, oferecendo uma gama de produtos, incluindo dispositivos de áudio pessoal, aparelhos auditivos, implantes cocleares e serviços de cuidado audiológico. Fundada em 1947 e com sede em Stäfa, Suíça, a Sonova opera por meio de várias unidades de negócios como Instrumentos Auditivos e Cuidados Audiológicos, junto a marcas bem conhecidas como Phonak e Unitron. Presente em mais de 100 países, a Sonova é dedicada a melhorar a vida daqueles com perda auditiva por meio de tecnologia avançada e cuidados abrangentes.

Descrição

• Lead enterprise business intelligence, reporting, and analytics strategy across all business functions. • Develop executive dashboards, KPI scorecards, and performance reporting packages. • Establish enterprise reporting standards, metric definitions, and data governance processes. • Identify trends, risks, and opportunities impacting revenue, profitability, customer acquisition, and operational performance. • Lead customer insights and marketing analytics including acquisition cost, campaign effectiveness, conversion performance, and customer lifetime value. • Develop analytics supporting Contact Center performance, workforce planning, productivity, and customer experience initiatives. • Partner with Finance on forecasting, budgeting, strategic planning, business case development, and profitability analysis. • Develop reporting and performance measurement capabilities supporting Managed Care growth, clinic productivity, provider performance, referral conversion, and retail operations. • Provide predictive analytics, scenario modeling, and strategic recommendations to executive leadership. • Identify opportunities to automate reporting and business processes through technology and AI-enabled solutions. • Build and maintain scalable self-service reporting capabilities using Power BI and related technologies. • Lead cross-functional analytics initiatives and support enterprise transformation programs. • Mentor and develop high-performing analytics talent and establish best practices in reporting, visualization, and data storytelling. • Present business insights and recommendations to executive leadership teams.

🎯 Requisitos

• Bachelor's degree in Accounting, Business Analytics, Finance, Economics, Statistics, Information Systems, Data Science, Accounting, or related fields. • 10+ years of progressive experience in Business Intelligence, Analytics, FP&A, Strategic Planning, or Performance Management. • 5+ years leading high-performing analytics or business intelligence teams. • Experience supporting executive decision-making through analytics and performance reporting. • Healthcare, managed care, retail healthcare, or multi-site operations experience preferred. • Advanced analytics, forecasting, and business intelligence expertise. • Strong financial acumen and strategic planning capabilities. • Advanced proficiency with Power BI, Excel, SQL, and related reporting platforms, with the ability to quickly learn and apply new tools as business needs evolve. • Data visualization and executive-level data storytelling skills. • Experience with automation, AI-enabled reporting, and process improvement initiatives.