IT Support Technician

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🕒 Julho 15

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Sourcefit

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

📣 Marketing

📦 Logística

🏥 Saúde

Marketing • Logistics • Healthcare

A Sourcefit é uma empresa líder em terceirização de processos de negócios, com sede nas Filipinas e escritórios na República Dominicana, Armênia, Madagascar e África do Sul. Fundada em 2009, a Sourcefit é especializada em fornecer soluções personalizadas de terceirização offshore e nearshore em diversos setores, incluindo TI, finanças, saúde, varejo e mais. Focam em oferecer serviços de BPO eficientes e econômicos, como televendas, suporte ao cliente, moderação de conteúdo, suporte de TI, desenvolvimento web, entre outros. A Sourcefit está comprometida em criar valor a longo prazo para as organizações por meio de soluções de terceirização offshore personalizadas, eficientes e integradas.

Descrição

• Serve as the first point of contact for customers seeking technical assistance via phone or email. • Perform remote troubleshooting through diagnostic techniques and pertinent questions to hardware and application-based issues • Determine best solution based upon the issue and details provided by customers • Walk the customer through the problem-solving process • Escalate unresolved issues to the next level of support when needed • Provide accurate information on IT products or services • Record events and problems and their resolution in ticketing system • Manages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved • This position will function as an extension of the business, working with end users implementing solutions for Cloud Based platforms and infrastructure.

🎯 Requisitos

• Minimum 3 years’ full-time experience working in a technology solutions environment • Excellent written and verbal communication skills • Knowledge of office automation products, databases and remote control • Good understanding of computer systems, mobile devices, and other technical products • Strong decision making and problem-solving abilities • Strong interpersonal and relationship building skills • Strong passion for customer service • Exceptional organizational skills and the ability to handle multiple tasks concurrently. • Ability to learn quickly in a fast-paced environment • Experience with Windows Desktop Operating Systems (Windows 11) • Experience with Microsoft Office Applications – O365 (Word, Excel, etc.) from a user’s perspective • System Administrator experience with Azure, Admin Portal, O365 Admin, SCCM, Intune, Virtual Technology, Citrix, Azure AD, Company Portal • Basic Networking and Command Line Skills • PowerShell Skills Desired but not required • Microsoft MCP Windows 11, Microsoft MCP Office 365, COMTIA A+ or related experience, Azure Administrator Associate, Azure Fundamentals

🏖️ Benefícios

• Work from Home Tuesday to Saturday • 11:00 AM - 08:00 PM PHT