VMware Support Engineer – NSX

🕒 Novembro 7, 2025

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Spinnaker Support

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏢 Corporativo

🔐 Segurança

☁️ SaaS

Enterprise • Security • SaaS

A Spinnaker Support é um provedor líder de serviços de suporte terceirizados para software empresarial. A empresa se especializa em oferecer suporte personalizado, serviços gerenciados, consultoria e soluções de segurança para otimizar os ecossistemas de software empresarial. A Spinnaker Support empodera as organizações ao reduzir os custos de suporte em mais de 50% e aprimorar sua postura de segurança. A empresa dá suporte a uma ampla gama de softwares, incluindo produtos Oracle, SAP, Salesforce, Microsoft e JD Edwards, e oferece serviços como proteção proativa de segurança e ferramentas de IA para resolução rápida de problemas. Seu suporte abrangente permite que os clientes se libertem das restrições impostas pelos fornecedores de software, estendendo a vida de seus sistemas atuais enquanto possibilitam a transformação digital em seus próprios termos.

Descrição

• Provide VMware L3 support to assist with customer issues. • Occasional after hours, weekends and holidays support for urgent customer issues. • Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues. • Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems. • Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model. • Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases. • Provide when requested root cause analysis for technical issues. • Assist with creating and maintaining relevant knowledge articles. • Work with other internal stakeholders as needed to enhance the overall customer experience. • Strong analytical and problem-solving skills • Promote best practise and new methodologies

🎯 Requisitos

• Minimum 5 years’ experience across VMware core technologies at a senior support level. • Experience in handling critical customer situations. • Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs. • Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design • Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies • Understanding of Edge Services: Load balancer configuration, NAT and VPN. • Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch). • Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE). • Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates. • Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment. • Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design • Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization. • Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management. • Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus