Enterprise Customer Success Manager

🕒 Outubro 29

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Spinwheel

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💳 Fintech

🔌 API

🤝 B2B

Fintech • API • B2B

A Spinwheel é uma plataforma de desenvolvimento fintech que fornece dados de crédito ao consumidor e dívida em tempo real, vinculação de contas e pagamentos por meio de APIs simples. Seus produtos—Spinwheel Connect, Profile e Pay—permitem que as empresas verifiquem passivos do consumidor e realizem pagamentos verificados usando entradas mínimas (geralmente apenas um número de telefone e data de nascimento), reduzindo a fricção no onboarding, transferências de saldo e gerenciamento de dívidas. A Spinwheel tem como alvo bancos, fintechs e outros desenvolvedores que constroem experiências financeiras embutidas e fluxos de trabalho relacionados a dívidas.

Descrição

• Own strategic enterprise relationships from post-sale through implementation, adoption, expansion, and renewal • Maintain accountability for the overall health and growth of the customer portfolio • Become a trusted advisor to executive, operational, and technical stakeholders • Build and execute customer success plans connecting product adoption to measurable business and revenue outcomes • Drive adoption and expansion by identifying additional value opportunities and turning them into action • Lead executive business reviews focused on performance, insights, strategic priorities, open issues, and roadmap alignment • Monitor customer health and proactively identify renewal risk, expansion opportunities, and changes in customer sentiment • Lead complex customer issues through resolution with Product, Engineering, Sales, and Compliance • Bring customer feedback into Spinwheel to influence product roadmap and go-to-market strategy • Improve onboarding, engagement, support, and growth processes for enterprise customers • Create customer advocates through references, case studies, testimonials, and other customer-success showcases

🎯 Requisitos

• 7–10+ years of experience in Customer Success, Account Management, Strategic Accounts, or a similar client-facing role within SaaS, fintech, or another high-growth technology company • Experience managing a book of ~50+ customers representing $2M+ revenue • Strong track record managing complex, high-value enterprise relationships • Experience building credibility and trusted relationships with senior executives • Ability to understand customer business objectives and connect them to product adoption, retention, and expansion • Strong commercial instincts and comfort identifying and developing expansion opportunities • Excellent problem-solving skills and ability to bring structure to ambiguous or high-pressure situations • Ability to coordinate across technical and business teams without losing momentum or accountability • Ability to lead C-suite conversations and tactical troubleshooting sessions • Experience working with large financial services customers • Familiarity with lenders, debt relief companies, major banks, credit unions, or financial marketplaces • Experience working with API-driven or technically complex products • Experience building customer advocacy programs, including case studies, references, and executive testimonials • Must currently live in the US or Canada • Must not require sponsorship to work in the US or Canada

🏖️ Benefícios

• Competitive compensation • Comprehensive health and welfare benefits • Early-stage stock option equity • Unlimited PTO • Twice a year, the whole team gathers in person for a company retreat

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