Enterprise Customer Success Manager – State Lead

🕒 Outubro 29

⚜️ Louisiana – Remoto

⚜️ Louisiana – Remote

💵 $95.000 - $118.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 21%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Purple Squirrel Enterprises

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2008

💼 Consultoria

📣 Marketing

👥 RH Tech

Consulting • Marketing • HR Tech

A Purple Squirrel Enterprises é uma consultoria especializada em RH e Recruiting que oferece uma abordagem personalizada para atender às necessidades específicas de recursos humanos das empresas. A empresa busca se destacar no mercado ao oferecer soluções sob medida que ajudam as organizações a atrair e reter talentos, refletindo seu nome diferenciado, inspirado na raridade de um “purple squirrel”.

Descrição

• Serve as the primary strategic owner of medication management programming across Louisiana • Ensure successful implementation, adoption, and expansion of the platform across participating providers • Manage relationships with agency leadership, executive sponsors, program administrators, provider executives, and clinical leaders • Own customer success support across software, hardware, and services • Lead large-scale program deployments and implementations, including planning, coordination, cross-functional collaboration, platform configuration, readiness, quality assurance, go-live execution, and post-implementation optimization • Drive enterprise adoption and outcomes across the provider network • Deliver executive communications, Quarterly Business Reviews, performance reporting, and program updates • Represent enterprise customer needs to Product and Engineering and influence roadmap priorities • Monitor adoption, program health, satisfaction, measurable ROI, retention, renewals, expansion revenue, NPS, CSAT, and implementation success • Lead and manage a team of 1–3 In-State Customer Success Managers • Serve as the first escalation point for customer issues and resolve complex provider challenges • Partner with leadership on recruiting and hiring activities • Onboard and train new In-State Customer Success Managers • Support team growth through 1:1s, performance reviews, development plans, and coaching • Identify and implement operational improvements that scale customer experience • Lead and support upsell and expansion opportunities • Document customer insights, feature requests, and program feedback for product development • Represent Customer Success in cross-functional initiatives and executive-level strategic discussions • Travel within Louisiana up to 25% of the time to drive site adoption

🎯 Requisitos

• 7+ years of experience in Customer Success, Enterprise Account Management, or a similar customer-facing role, preferably within healthcare SaaS • Demonstrated success managing large enterprise or government accounts with complex stakeholder environments • Direct people management experience leading, hiring, onboarding, and developing customer success or account management teams • Strong program and project management skills with experience delivering multi-site implementations • Excellent communication skills with executive presence and experience engaging C-suite and public sector stakeholders • Ability to balance strategic program leadership with tactical execution • Experience with customer success tools and platforms such as HubSpot, JIRA, Confluence, or similar • Ability to travel up to 25% of the time • Must reside in Louisiana • Healthcare industry knowledge including HIPAA, DEA compliance, and electronic medical records such as Epic, Cerner, or Meditech is preferred • Experience with government or public-sector program administration is preferred • Legally authorized to work in the United States without current or future visa sponsorship

🏖️ Benefícios

• 100% company-paid medical coverage (base plan) • Dental & vision available • 401(k) retirement plan • Company-paid life, AD&D, STD & LTD insurance • Lifestyle Spending Account (wellness, personal use, and company swag) • Flexible PTO + company holidays • Flexible, remote-friendly work environment • Variable compensation plan • Mission-driven work with real impact on vulnerable populations • Career growth and opportunity to grow as the company scales • Dedicated recruiting partner point of contact throughout the process • Advocacy with the hiring team • Preparation for each interview stage • Honest, timely feedback at every step • Support through offer negotiation

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