Customer Success Manager

Vaga não está no LinkedIn

🕒 Outubro 29

🏄 California – Remoto

🏄 California – Remote

💵 $120.000 - $180.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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DTEX Systems

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2002

🔒 Cibersegurança

🤖 Inteligência Artificial

🏢 Corporativo

Cybersecurity • Artificial Intelligence • Enterprise

A DTEX Systems é líder em soluções de gerenciamento de riscos internos, fornecendo uma plataforma impulsionada por IA que integra Prevenção de Perda de Dados (DLP), Análise de Comportamento de Usuários e Entidades (UEBA) e Monitoramento de Atividade de Usuário (UAM) para segurança abrangente. Sua solução se concentra em detectar, dissuadir e interromper ameaças internas potenciais, enquanto mantém a privacidade do usuário. Ao oferecer ferramentas para pontuação de risco comportamental e insights em tempo real, a DTEX capacita organizações a mitigar riscos de forma proativa, prevenindo assim vazamentos de dados antes que ocorram.

Descrição

• Own outcomes across a defined portfolio of enterprise customers, including retention, adoption, customer health, and renewals • Drive customer issues through resolution by coordinating the appropriate people and following through to completion • Lead the customer lifecycle from onboarding through renewal using success planning, operating cadence, and health management practices • Help customers improve security posture and reduce insider risk exposure by aligning DTEX capabilities to priorities and tracking program milestones • Independently deliver formal Quarterly Business Reviews (QBRs) • Build multithreaded relationships across Security, IT, Legal, HR, Fraud, Procurement, and executive stakeholders • Own renewal readiness through value evidence, health tracking, stakeholder alignment, forecast accuracy, and recovery planning • Identify expansion opportunities and partner with Sales on cross-sell and up-sell initiatives • Lead customer communications during escalations and coordinate leadership and technical teams • Run structured internal account syncs across Sales, Technical Success, Support, Engineering, Product, Services, and Intelligence and Investigations Services • Maintain accurate customer scorecards, success plans, stakeholder maps, health signals, renewal forecasts, risks, value evidence, and next steps in customer success and CRM systems • Engage credibly on insider risk, user behavior, data protection, security operations, privacy, and compliance • Use approved AI tools to automate routine work and improve research, planning, and risk identification while validating accuracy and protecting sensitive information • Share customer insights as Voice of the Customer (VoC) input for product development and contribute to team knowledge-sharing

🎯 Requisitos

• 4 or more years of relevant customer-facing experience in enterprise SaaS, cybersecurity, consulting, implementation, insider risk program management, or Customer Success • Demonstrated ownership of enterprise customer relationships, measurable outcomes, renewals, escalations, and cross-functional delivery • Working knowledge of security operations, insider risk, data protection, enterprise deployment concepts, integrations, privacy, or compliance • Strong written and verbal communication, program coordination, sound judgment, and ability to drive accountability through influence • Bachelor’s degree in a related field or equivalent enterprise technology, cybersecurity, consulting, military, intelligence, or customer-leadership experience • Consulting mindset focused on identifying business drivers and solving underlying problems • Ability to explain technical items in business terms executives can act on • Emotional intelligence and ability to maintain composure in high-pressure customer environments • Strong ownership and collaborative cross-functional work style • Experience supporting complex or regulated enterprise customers is nice to have • Experience with customer-success platforms, CRM systems, or approved AI productivity tools is nice to have • Relevant cybersecurity, project-management, or Customer Success certification is nice to have

🏖️ Benefícios

• Equity participation • Health and wellness benefits • Generous time-off policies • Hybrid or remote work environment • Continuous professional development opportunities • Competitive compensation

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