Customer Success Consultant – Hospitality

🕒 Outubro 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $55.000 - $70.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Frontline Performance Group

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1993

💼 Consultoria

🍽️ Alimentos e Bebidas

📦 Logística

💰 Private Equity Round em 2015-07

Consulting • Food & Beverage • Logistics

O Frontline Performance Group é uma organização líder especializada em otimizar o serviço de linha de frente para a indústria de hospitalidade. Eles oferecem uma plataforma de software única, o IN-Gauge, que fornece treinamento, ferramentas e tecnologias para aprimorar as operações hoteleiras, aumentar a receita por meio de técnicas de upselling e melhorar as experiências dos hóspedes. Com mais de 30 anos de experiência, a FPG equipa hotéis com metodologias e insights práticos que levam a aumentos mensuráveis na receita e no desempenho dos funcionários, resultando em um serviço excepcional prestado na recepção.

Descrição

• Serve as the property-level performance expert for an assigned portfolio of hotels • Develop a deep understanding of each property's business, leadership, goals, performance drivers, challenges, opportunities, and adoption level • Analyze IN-Gauge data and translate performance results into business insights, opportunities, and recommended actions • Build trusted relationships with General Managers, senior property leaders, and Program Champions • Communicate results to influence hotel leadership to prioritize adoption, execution, and accountability • Lead recurring monthly or quarterly property performance discussions and business reviews • Drive IN-Gauge adoption through leadership alignment, Champion engagement, accountability, and effective platform use • Maintain proactive communication and outreach with key contacts across assigned properties • Monitor adoption, engagement, performance, and overall customer health • Identify churn signals and escalate risks to Customer Success leadership • Demonstrate the connection between IN-Gauge adoption, frontline execution, incremental revenue, and customer value • Identify and refer product and expansion opportunities, including DeskMax, CheckMax, BookMax, and other FPG solutions • Partner with Customer Success leadership and internal FPG teams to resolve challenges and ensure a strong customer experience • Travel to assigned properties, customer meetings, and FPG events as required

🎯 Requisitos

• 3+ years of professional experience in hotel operations, hospitality Customer Success, account management, consulting, or a related role • Hands-on hotel/hospitality operations experience required • Experience in roles such as Front Desk Manager, Front Office Manager, Rooms Division Manager, Hotel Operations Manager, Assistant General Manager, or similar property-level leadership experience strongly preferred • Strong understanding of hotel operations, property-level performance, and the priorities and challenges facing General Managers and hotel leadership • Strong presentation, facilitation, and communication skills with the confidence to engage and influence senior hotel leaders • Demonstrated ability to build trusted relationships with stakeholders at multiple levels of an organization • Strong analytical skills with the ability to interpret performance data and translate it into clear business insights and recommended actions • Commercial mindset with an understanding of revenue, profitability, performance, and ROI • Ability to balance strategic relationships with operational execution and follow-through • Proactive, responsive, curious, and highly organized with a strong sense of ownership • Comfortable using software, technology, and performance data to identify opportunities and drive action • Ability to independently manage multiple customer relationships, priorities, and deadlines • Ability and willingness to travel based on customer and business needs, up to 20%

🏖️ Benefícios

• Monthly incentives • Employer contribution toward company sponsored health plans • Dental & Vision plans offered • Employer paid Short-term Disability • Employer paid Long-term Disability • Employer paid Life Insurance Policy ($100,000) • Employer paid Accidental Death & Dismemberment Policy ($100,000) • 401K participation, with 4% Employer Matching Contribution • Paid Time Off and annual holiday closure • Parental Leave (Maternity, Paternity, and Adoption Leaves)

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