Manager, Operations

🕒 Outubro 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $97.000 - $113.500 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Spring Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🛡️ Seguros

🏥 Saúde

Consulting • Insurance • Healthcare

A Spring Health é uma solução abrangente de saúde mental projetada para empregadores e planos de saúde. Utiliza o Atendimento de Saúde Mental de Precisão para oferecer suporte personalizado ao combinar indivíduos com o atendimento adequado, seja suporte digital, exercícios de meditação, coaching, terapia ou medicação. Ao fazer parcerias com organizações líderes, a Spring Health visa melhorar a acessibilidade e os resultados de saúde mental, reduzir a rotatividade de funcionários e aumentar a produtividade. Confiada por mais de 4. 500 organizações, a empresa fornece uma abordagem baseada em evidências que comprovadamente oferece resultados clínicos e financeiros positivos.

Descrição

• Identify operational bottlenecks and trends using data and analytics • Prioritize work, design process changes, execute change management, and optimize workflows for growth and scalability • Collaborate with Product & Engineering, Business Intelligence, CX Strategy, and Core Operations teams • Analyze and measure the operational impact of tools, processes, and product launches on Core Operations KPIs • Own, execute, and report on cross-functional escalation projects • Analyze daily, weekly, and monthly program and metrics data • Report operational outcomes and key insights to leadership and business stakeholders • Align staffing plans with technology roadmaps • Support forecasting and resource planning • Lead, coach, and manage a core operations team with 2+ direct reports/Team Leads and a remote frontline workforce of up to 20 employees • Unblock day-to-day escalations and foster a winning team culture • Maintain service level agreements and support ticket resolution metrics within target thresholds • Complete workflow optimization projects within target timeframes and resource constraints • Improve internal partner and stakeholder satisfaction • Streamline manual workflow steps to optimize operational efficiency

🎯 Requisitos

• 3–5 years of professional work experience in an Operations role, ideally within a startup environment, healthcare implementation, healthcare consulting, or revenue cycle management • 2–4 years of people management experience • Experience managing teams with non-exempt and exempt direct reports • Experience across the full spectrum of performance management, including setting expectations, delivering feedback, formal improvement processes, and difficult conversations • Data-driven decision-making, operational process design, improvement, and execution skills • Experience leveraging AI to drive speed to results • Exceptional organization, attention to detail, and project management skills • Ability to balance detail with swift execution • Ability to prioritize and support teams in ambiguous, fast-moving situations • Exceptional communication skills and customer-centric attitude • Ability to communicate accurately and effectively with internal and external stakeholders • Passion for mental health, Alma's mission, and Diversity, Equity & Inclusion

🏖️ Benefícios

• Health, dental, and vision benefits starting on the first day • One Medical accounts for employees and dependents • HSA and FSA plans, with Spring contributing up to $1,000 to HSAs depending on plan type • Employer-sponsored 401(k) match of up to 2% • Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents • Paid time off including vacation, sick leave, and company holidays • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months' tenure • Noom weight management program • Fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses • Wellhub fitness, mindfulness, nutrition, and sleep subscription • BrightHorizons sponsored child care, back-up care, and elder care • Up to $1,000 annual professional development reimbursement • $200 per year donation matching • Equity

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