Senior Director, Provider Experience Operations

🕒 Outubro 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $187.400 - $224.500 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Spring Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🛡️ Seguros

🏥 Saúde

Consulting • Insurance • Healthcare

A Spring Health é uma solução abrangente de saúde mental projetada para empregadores e planos de saúde. Utiliza o Atendimento de Saúde Mental de Precisão para oferecer suporte personalizado ao combinar indivíduos com o atendimento adequado, seja suporte digital, exercícios de meditação, coaching, terapia ou medicação. Ao fazer parcerias com organizações líderes, a Spring Health visa melhorar a acessibilidade e os resultados de saúde mental, reduzir a rotatividade de funcionários e aumentar a produtividade. Confiada por mais de 4. 500 organizações, a empresa fornece uma abordagem baseada em evidências que comprovadamente oferece resultados clínicos e financeiros positivos.

Descrição

• Define and drive provider experience strategy across Spring Health and Alma • Identify key moments in the provider journey and remove friction affecting satisfaction, engagement, retention, and performance • Represent provider perspectives using data, feedback, and frontline insights to influence company priorities, policies, products, and workflows • Build mechanisms to understand provider sentiment and translate insights into measurable improvements • Lead provider support operations, improving resolution speed, quality, and effectiveness while expanding self-service and AI-enabled support • Own provider enablement and change management for adoption of products, workflows, tools, and policies • Partner with Product, Engineering, Clinical, Medical Affairs, Marketing, and Provider Operations • Build scalable programs supporting practice growth, network engagement, and high-quality care • Develop provider engagement and retention strategies across both networks • Lead provider performance programs, including metrics, feedback loops, coaching, and interventions • Identify drivers of provider satisfaction, retention, and practice success and translate them into operational improvements • Lead and develop a high-performing team spanning provider support, enablement, performance, and clinical expertise • Improve provider satisfaction/NPS and retention • Improve providers’ ability to build and sustain practices • Deliver fast, high-quality provider support resolution • Drive adoption of new products, tools, workflows, and policies • Enable consistent, high-quality member experiences

🎯 Requisitos

• 10+ years of experience in healthcare operations, provider operations, customer/provider experience, or a related field • Significant leadership experience • Demonstrated success building strategies and programs that improve provider or customer satisfaction, engagement, retention, and performance at scale • Deep understanding of provider workflows and factors enabling clinicians to build successful, sustainable practices • Experience leading large-scale support, enablement, performance, or change-management programs • Strong cross-functional influence with Product, Engineering, Clinical, and operational teams • Strong analytical and operational judgment • Ability to translate provider insights and data into clear priorities and measurable action • Demonstrated ability to use AI and automation to improve support experiences, operational efficiency, and team effectiveness • Experience leading and developing high-performing, multidisciplinary teams • Digital health, provider network, marketplace, or EMR experience preferred

🏖️ Benefícios

• Equity • Health, dental, and vision benefits starting on the first day • One Medical accounts • HSA and FSA plans, with Spring contributing up to $1,000 for HSAs depending on plan type • Employer-sponsored 401(k) match of up to 2% • Yearly allotment of no-cost visits to Spring Health network therapists, coaches, and medication management providers for employees and dependents • Paid vacation, sick leave, and company holidays • Parental leave after 6 months: 18 weeks for birthing parents and 16 weeks for non-birthing parents • Noom weight management program • Carrot fertility care support and $4,000 reimbursement for related fertility expenses • Wellhub fitness, mindfulness, nutrition, and sleep subscription • BrightHorizons sponsored child care, backup care, and elder care • Up to $1,000 annual professional development reimbursement • $200 annual donation matching • Fully remote work arrangement • Occasional company or team event/meeting travel

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