Strategy & Operations Lead, Care Delivery Program

🕒 Outubro 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $135.000 - $159.500 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Spring Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🛡️ Seguros

🏥 Saúde

Consulting • Insurance • Healthcare

A Spring Health é uma solução abrangente de saúde mental projetada para empregadores e planos de saúde. Utiliza o Atendimento de Saúde Mental de Precisão para oferecer suporte personalizado ao combinar indivíduos com o atendimento adequado, seja suporte digital, exercícios de meditação, coaching, terapia ou medicação. Ao fazer parcerias com organizações líderes, a Spring Health visa melhorar a acessibilidade e os resultados de saúde mental, reduzir a rotatividade de funcionários e aumentar a produtividade. Confiada por mais de 4. 500 organizações, a empresa fornece uma abordagem baseada em evidências que comprovadamente oferece resultados clínicos e financeiros positivos.

Descrição

• Set strategic direction for a portfolio of care delivery services, connecting long-term service needs with business priorities and member and customer outcomes • Assess opportunities and trade-offs across services and recommend investment of time and resources to improve quality, value, and sustainable economics • Develop business cases for significant service and operating model changes, including impacts on cost, capacity, revenue, and outcomes • Lead complex, cross-functional initiatives from early planning through implementation and evaluation • Establish shared planning, performance measurement, and work-coordination methods across services • Identify AI and automation opportunities, redesign workflows, implement solutions, and support adoption across teams • Measure and communicate efficiency, quality, and service outcomes; share effective practices and help colleagues use AI responsibly • Partner with Finance and commercial teams on service economics, pricing, and customer commitments • Align a prioritized cross-service portfolio with strategy through clear problem statements, owners, decision paths, and roadmaps • Validate measurable, sustained initiative impact with Finance and Analytics while protecting member safety, clinical quality, access, customer value, and experience • Provide leaders with shared scorecards and operating mechanisms covering performance, dependencies, risks, and decisions • Align senior partners on recommendations and tradeoffs and move ambiguous problems to adopted solutions

🎯 Requisitos

• 5+ years of experience in strategy and operations, business operations, consulting, program leadership, or a related field, or equivalent experience leading complex work into sustained operations • Track record of owning high-impact initiatives across multiple functions, workstreams, or service lines and delivering results through adoption and sustained execution • Strong strategic and analytical judgment, including framing ambiguous problems, evaluating multiple options, and translating evidence into clear recommendations • Experience building business cases and working with Finance or Analytics to quantify costs, benefits, assumptions, and realized impact • Systems thinking and experience creating scalable operating models, governance, metrics, or processes • Ability to influence senior stakeholders, synthesize diverse perspectives, and communicate complex recommendations and tradeoffs clearly • Strong program leadership, including prioritization, risk management, change adoption, and follow-through in ambiguous environments • Experience balancing financial and operational goals with member outcomes, clinical quality, safety, access, and customer value • Experience evaluating or delivering technology, automation, or AI-enabled workflow improvements, including measuring adoption and impact • Experience in healthcare, mental health, leaves of absence, employee benefits, or another complex service environment is preferred • Demonstrated experience leading AI-enabled or automated workflow improvements across multiple teams or functions • Certified Leave Management Specialist (CLMS) certification preferred, or willingness to obtain it

🏖️ Benefícios

• Health, Dental, Vision benefits start on your first day • One Medical accounts • HSA and FSA plans, with Spring contributing up to $1K for HSAs depending on plan type • Employer sponsored 401(k) match of up to 2% • Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • Competitive paid time off policies including vacation, sick leave and company holidays • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure • Noom weight management program • Fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses • Wellhub fitness, mindfulness, nutrition, and sleep subscription • BrightHorizons sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year • $200 per year donation matching • Equity

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