Account Manager

🕒 Janeiro 14

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Springbig

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2014

🛍️ Comércio Eletrônico

🤝 B2B

💰 $13.000.000 Post-IPO Equity em 2022-06

Marketing • eCommerce • B2B

Springbig é uma plataforma de marketing líder, especificamente voltada para indústrias reguladas como cannabis, álcool e CBD. Ela oferece um conjunto abrangente de ferramentas e soluções para que empresas desses setores melhorem a fidelidade, o engajamento e a receita de seus clientes. A plataforma fornece serviços de CRM, SMS, e-mail e notificações push, juntamente com recompensas de fidelidade e capacidades de marketing automatizado. A Springbig se integra a sistemas de PDV e e-commerce, permitindo transações sem interrupções e campanhas de marketing personalizadas em setores altamente regulados. Seus serviços capacitam varejistas e marcas a construir conexões mais fortes com os clientes, melhorar as experiências dos clientes e obter insights através de relatórios e análises detalhadas.

Descrição

• Own a portfolio of ~50-70 mid-market and enterprise accounts, serving as the primary relationship owner and commercial lead. • Drive account retention and revenue growth through renewals, upsells, cross-sells, and expanded platform usage. • Partner with clients to optimize performance across email, SMS, and loyalty programs, aligning solutions to business objectives. • Conduct regular business reviews focused on performance metrics, ROI, and growth opportunities. • Identify and execute opportunities to expand client engagement with new features, products, and services. • Lead account planning, renewal discussions, and pricing conversations in collaboration with Sales and Leadership. • Analyze account performance data to uncover insights and recommend actionable strategies. • Coordinate onboarding, adoption, and ongoing support by working cross-functionally with Product, Support, and Marketing teams. • Act as a trusted advisor to client stakeholders, building long-term relationships and executive alignment. • Advocate for client needs internally while balancing commercial goals and platform capabilities. • Maintain accurate forecasting, account documentation, and CRM hygiene (Salesforce).

🎯 Requisitos

• 3+ years of experience in Account Management, Client Services, or Customer Success within a SaaS environment • Demonstrated success managing renewals, expansions, and long-term account growth • Strong understanding of digital marketing, marketing automation, or customer engagement platforms • Comfortable managing a revenue-carrying or expansion-oriented book of business • Proven ability to influence multiple stakeholders and navigate complex client organizations • Data-driven, with experience using performance metrics to guide conversations and decisions • Hands-on experience with CRM systems (Salesforce preferred) and marketing platforms • Organized, proactive, and able to manage competing priorities across multiple accounts • Experience in e-commerce or highly regulated industries is a strong plus.

🏖️ Benefícios

• Fully remote work environment • Full benefits package (Health, Dental, Vision, Life) • 401(k) with company match • Unlimited PTO • Casual, inclusive culture with a strong focus on work-life balance • Opportunity to grow with a scaling SaaS company and work alongside top industry talent