Director, Pricing & Monetization

🕒 Outubro 22

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $146.000 - $244.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Sprinklr

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

A Sprinklr é uma provedora líder de software empresarial para gestão da experiência do cliente. Oferece uma plataforma unificada que integra diversos canais digitais e sociais para otimizar o engajamento do cliente e as iniciativas de marketing. Os principais produtos incluem Sprinklr Service, Sprinklr Social, Sprinklr Insights e Sprinklr Marketing, com foco em aprimorar o atendimento ao cliente, as interações em redes sociais e as campanhas de marketing. A plataforma utiliza tecnologia de IA para fornecer insights em tempo real, agilizar fluxos de trabalho e aumentar a produtividade. Confiada por algumas das marcas mais valiosas do mundo, a Sprinklr busca oferecer experiências do cliente consistentes e excepcionais em todos os pontos de contato.

Descrição

• Set Sprinklr’s multi-year pricing, packaging, and monetization vision and operating model • Lead monetization priorities across offer architecture, price metrics, packaging tiers, bundles, upgrade paths, consumption and outcome-based models, AI monetization, SKU governance, and commercial rollout • Advise the VP, Product Operations and executive leadership • Drive cross-functional decisions across Product, Product Marketing, Finance, Sales, Sales Operations, Deal Desk, Billing, Revenue Accounting, Legal, Customer Success, Services, and Enablement • Define pricing and packaging principles, roadmaps, and decision frameworks across Sprinklr’s product portfolio • Create package structures, tiers, entitlements, add-ons, bundles, and upgrade paths • Develop and evaluate seat, usage, consumption, credit, outcome, and hybrid pricing models • Build business cases, scenario models, back-tests, migration economics, discount architecture, and sensitivity analyses • Lead working sessions and executive decision forums from concept through approval and launch • Establish pricing operations and governance for offers, SKUs, migrations, exceptions, deprecations, and pricebook changes • Produce pricebooks, packaging maps, SKU definitions, quoting rules, migration guidance, FAQs, enablement materials, and seller-facing value narratives • Define KPIs and learning agendas, monitor adoption and commercial outcomes, and recommend revisions • Incorporate competitive benchmarks, customer research, buyer personas, willingness-to-pay signals, and product usage into recommendations • Establish a sequenced multi-year monetization roadmap across product suites, customer segments, geographies, and channels • Design pricing and offer experiments with hypotheses, guardrails, success metrics, and decision rules • Operate end to end from problem framing and evidence gathering through modeling, decision-making, systems and field assets, and results measurement • Create reusable frameworks, mechanisms, and documentation so pricing decisions scale

🎯 Requisitos

• 12+ years of progressive experience in B2B technology, enterprise SaaS, pricing, monetization, product strategy, product operations, management consulting, corporate strategy, or related field • Significant leadership of enterprise pricing and packaging across a complex portfolio • Experience designing and launching complex B2B offers across multiple products, buyer groups, deployment models, or geographies • Expertise in pricing architecture, packaging design, value metrics, segmentation, willingness-to-pay research, competitive benchmarking, discounting, and migration strategy • Strong financial and analytical capability, including scenario modeling, unit economics, margin analysis, price-volume-mix thinking, and customer-level back-testing • Experience with recurring-revenue business models, including seat-based, usage-based, consumption, credits, outcome-based, transaction, or hybrid pricing • Ability to influence senior Product, Finance, Sales, and executive stakeholders • Proven record turning strategy into operational execution across pricebooks, SKUs, quoting workflows, billing requirements, enablement, and performance reporting • Advanced proficiency with Excel or equivalent modeling tools • Comfort working with CRM, CPQ, billing, product-usage, and business-intelligence data • Bachelor’s degree or equivalent practical experience • Demonstrated experience leading a pricing, monetization, commercial strategy, or related team and developing analytical and strategic talent • Experience presenting material pricing, portfolio, or business-model recommendations to C-suite leaders • Ability to establish enterprise governance, prioritize competing monetization initiatives, and drive adoption across a global matrixed organization • Preferred: experience in enterprise SaaS, customer experience management, contact center, marketing technology, social media management, analytics, or AI software • Preferred: experience monetizing AI, automation, data, API, platform, or agentic capabilities • Preferred: familiarity with Salesforce, enterprise CPQ/pricebook processes, product telemetry, revenue-recognition considerations, and usage-based billing operations • Preferred: experience with external pricing advisors or conjoint analysis, Van Westendorp, Gabor-Granger, value-driver segmentation, and price-volume sensitivity analysis • Preferred: MBA or advanced degree

🏖️ Benefícios

• Voluntary healthcare coverage for employees and families where applicable • Paid time off • Open Mentoring Program • 401k plan with 100% vested company contributions • Flexible paid time off • Paid holidays • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage • Discretionary bonus plan, commission plan, and/or equity plan may be available depending on role

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