Lead Customer Success Manager

🕒 Julho 7

🏖️ New Jersey, New York – Remoto

🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $121.000 - $201.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Sprinklr

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

A Sprinklr é uma provedora líder de software empresarial para gestão da experiência do cliente. Oferece uma plataforma unificada que integra diversos canais digitais e sociais para otimizar o engajamento do cliente e as iniciativas de marketing. Os principais produtos incluem Sprinklr Service, Sprinklr Social, Sprinklr Insights e Sprinklr Marketing, com foco em aprimorar o atendimento ao cliente, as interações em redes sociais e as campanhas de marketing. A plataforma utiliza tecnologia de IA para fornecer insights em tempo real, agilizar fluxos de trabalho e aumentar a produtividade. Confiada por algumas das marcas mais valiosas do mundo, a Sprinklr busca oferecer experiências do cliente consistentes e excepcionais em todos os pontos de contato.

Descrição

• Align Sprinklr solutions to customers' biggest challenges. • Program manage a plan to empower customers using Sprinklr. • Cultivate relationships with key stakeholders across customer organizations. • Build customer champions and advocates to ensure clients understand the value Sprinklr brings. • Oversee customer adoption journey and ensure resources are engaged effectively. • Ensure customer’s achievement of Sprinklr use cases, validated with business metrics. • Co-develop customer outcomes plan to deliver on agreed KPIs. • Conduct regular customer meetings to align on value realization and business priorities. • Track customer health data using CSP tools to drive management activities and manage risk. • Implement repeatable playbooks for customer empowerment and enablement. • Drive customer self-service capabilities and reduce consumption risk. • Advocate for the customer with Sprinklr’s Product and Partnerships Team.

🎯 Requisitos

• Minimum of 8-10 years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development. • Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions. • Ability to analyze customer’s usage data, KPIs and health indicators to identify opportunities for improvement and translate into actionable recommendations. • Demonstrated experience and/or knowledge of marketing automation technologies or contact center technologies. • Strong program management experience overseeing large, cross-functional teams. • Proven ability to explain complex technical concepts in business-friendly terms to customers. • Interest in continuously learning and advancing understanding of tech industry, customer experience technologies. • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization. • Ability to travel between 25-50% of the time. • Project Management Professional certification (PMP, PMI-PMP, LSS) a plus. • Bachelor’s degree from an accredited college or university, or relevant experience.

🏖️ Benefícios

• Voluntary healthcare coverage in applicable countries. • Paid time off to recharge and spend time with loved ones. • 401k plan with 100% vested company contributions. • Flexible paid time off. • Holidays. • Generous caregiver and parental leaves. • Life and disability insurance. • Health benefits including medical, dental, vision, and prescription drug coverage.