Senior Customer Success Manager

🕒 Agosto 24

🌵 Arizona, Colorado, +3 estados a mais – Remoto

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $100.000 - $166.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 11%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Sprinklr

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

A Sprinklr é uma provedora líder de software empresarial para gestão da experiência do cliente. Oferece uma plataforma unificada que integra diversos canais digitais e sociais para otimizar o engajamento do cliente e as iniciativas de marketing. Os principais produtos incluem Sprinklr Service, Sprinklr Social, Sprinklr Insights e Sprinklr Marketing, com foco em aprimorar o atendimento ao cliente, as interações em redes sociais e as campanhas de marketing. A plataforma utiliza tecnologia de IA para fornecer insights em tempo real, agilizar fluxos de trabalho e aumentar a produtividade. Confiada por algumas das marcas mais valiosas do mundo, a Sprinklr busca oferecer experiências do cliente consistentes e excepcionais em todos os pontos de contato.

Descrição

• Manage customer relationships through proactive communication, program management, representation, and expectation management • Cultivate relationships with key stakeholders and establish new customer relationships • Build customer champions and advocates who can articulate Sprinklr’s business value • Oversee the customer adoption journey and engage appropriate resources to achieve successful outcomes • Communicate Sprinklr products, product roadmap, and new releases in the context of customer roles and use cases • Ensure product adoption, realized value, and ROI through business metrics and data-driven insights • Co-develop customer outcomes plans aligned to KPIs and success metrics • Conduct regular customer cadences focused on value realization and business priorities • Track customer health data, product and feature adoption, and consumption against contract commitments using CSP tools • Use customer health data to drive customer management activities, recommendations, and risk management • Implement repeatable enablement playbooks and drive customer self-service capabilities • Identify adoption blockers and prescribe training curricula, optimized workflows, or feature usage • Advocate for customers with Sprinklr’s Product and Partnerships teams • Collaborate with Sales, Solutions Consultants, and cross-functional teams to identify upsell and cross-sell opportunities • Research customer organizations, objectives, financial reports, market conditions, technology use, vendors, solutions, and partners to identify expansion opportunities • Monitor competitive solutions, market trends, and technology industry trends to identify risks and threats • Advocate for customers during implementation of new features, products, and integrations to ensure use cases, scope, and timelines are achieved

🎯 Requisitos

• Minimum of 8-10 years' experience in Customer Success, Technical Account Management, Technology Consulting or Technology Solutions Development • Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions • Ability to analyze customer usage data, KPIs and health indicators and translate findings into actionable recommendations • Experience and/or knowledge of marketing automation technologies, contact center technologies, digital transformation, AI solutions, market research and insights, business analytics, emerging technologies, and data management platforms and technology • Strong program management experience overseeing large, cross-functional teams • Ability to explain complex technical concepts in business-friendly terms and map business requirements into technical features • Exceptional communication and presentation skills, including communication with executive and C-level stakeholders • Ability to travel 25-50% of the time • Bachelor’s degree from an accredited college or university, or relevant experience • PMP, PMI-PMP, or LSS certification is a plus

🏖️ Benefícios

• Voluntary healthcare coverage for employees and families where applicable • Paid time off • Open Mentoring Program • 401k plan with 100% vested company contributions • Flexible paid time off • Paid holidays • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage • Discretionary bonus plan eligibility • Commission plan eligibility • Equity plan eligibility

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo