Senior Field Sales Operations Manager

🕒 4 dias atrás

🌽 Illinois, New York, +1 estados a mais – Remoto

🌽 Illinois – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $146.000 - $244.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏙️ Vendas Externas

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Sprinklr

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

☁️ SaaS

🤖 Inteligência Artificial

🏢 Corporativo

SaaS • Artificial Intelligence • Enterprise

A Sprinklr é uma provedora líder de software empresarial para gestão da experiência do cliente. Oferece uma plataforma unificada que integra diversos canais digitais e sociais para otimizar o engajamento do cliente e as iniciativas de marketing. Os principais produtos incluem Sprinklr Service, Sprinklr Social, Sprinklr Insights e Sprinklr Marketing, com foco em aprimorar o atendimento ao cliente, as interações em redes sociais e as campanhas de marketing. A plataforma utiliza tecnologia de IA para fornecer insights em tempo real, agilizar fluxos de trabalho e aumentar a produtividade. Confiada por algumas das marcas mais valiosas do mundo, a Sprinklr busca oferecer experiências do cliente consistentes e excepcionais em todos os pontos de contato.

Descrição

• Partner with AMER leadership to develop our field strategy for the region and alignment with our global team. • Design, document, and continuously improve end-to-end sales processes — from lead handoff to close — aligned to Sprinklr's enterprise SaaS motion. • Lead weekly, monthly, and quarterly business review (QBR) preparation and reporting cadences. • Collaborate with our Analytics team to uplevel our dashboards and/or create your own dashboards in PowerBI or Salesforce to surface actionable insights on pipeline, ARR, churn, win rates, and quota attainment. • Monitor and analyze key SaaS metrics: ARR, NARR, Churn, and more. • Own and administer the sales tech stack including Salesforce CRM, Outreach, Clari, Gong, and other RevOps tools.

🎯 Requisitos

• 6+ years of experience in Sales Operations, Revenue Operations, or Business Operations at a B2B SaaS company. • Demonstrated expertise with Salesforce CRM (admin-level experience strongly preferred). • Proven ability to build executive-level reports and dashboards; proficiency in Tableau, Looker, or similar BI tools. • Strong analytical mindset with experience in quota setting, territory planning, and funnel analysis. • Excellent project management skills with the ability to manage multiple priorities in a fast-moving environment. • Outstanding verbal and written communication skills; comfortable presenting to senior leadership.

🏖️ Benefícios

• Health insurance • 401(k) plan with 100% vested company contributions • Flexible paid time off • Holidays • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage