Clinical Applications Manager

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🔥 23 horas atrás

🌾 Iowa – Remoto

🌾 Iowa – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 10%

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Stago

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1945

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A Stago é uma empresa global de diagnóstico especializada na ciência da hemostasia e trombose, fornecendo instrumentos laboratoriais, reagentes, programas de controle de qualidade e serviços relacionados para testes de coagulação clínica. A empresa oferece analisadores e ensaios de hemostasia (incluindo testes de D-dímero), programas de avaliação externa da qualidade (EQA), educação continuada e ferramentas digitais como My Personal Space e My Expert QC para apoiar a gestão da qualidade do laboratório e os serviços de conta do cliente. A Stago atende hospitais, laboratórios clínicos e prestadores de serviços de saúde com suporte técnico, produtos aprovados por reguladores e recursos educacionais.

Descrição

• Lead Stago’s Clinical Applications Specialists and Regional Applications Specialists • Deliver consistent, high-quality hemostasis support and expertise across the Stago portfolio • Own the clinical and technical support strategy, talent development, escalation control, and cross-functional execution • Manage technical support services and pre- and post-sale support for Sales • Oversee method verifications, lot conversions, troubleshooting, workflow studies, side-by-side evaluations, demonstrations, lectures, customer meetings, and educational events • Engage with customers on-site during complex or high-risk situations • Lead escalations and ensure difficult or recurring issues are resolved sustainably • Coach, mentor, and develop team members • Manage prioritization, scheduling, territory coverage, project assignments, and special initiatives • Assign staff to instrument orders and lot conversions and monitor progress • Partner with Training to improve internal and external training effectiveness and content • Support onboarding, competency assessments, and performance management • Ensure compliance with company policies, procedures, and quality requirements • Oversee departmental workflows, SOPs, documentation, and training materials • Partner with Sales on Integrated Health Network meetings and large-scale implementations • Coordinate staff resources for workflow studies, demonstrations, evaluations, product meetings, and customer presentations • Provide strategic input on account readiness, technical risk, and customer satisfaction • Collaborate with Marketing on field insights and product launches • Establish escalation pathways and lead corrective and preventive actions • Track and report KPIs related to customer satisfaction, escalations, validation success, and team effectiveness • Complete required reports and records and lead special projects

🎯 Requisitos

• Bachelor’s degree in Medical Laboratory Science or related field required • MT(ASCP) or equivalent strongly preferred • 7–10 years of experience in clinical hemostasis, IVD applications, or laboratory diagnostics • Prior experience managing or leading technical support, applications, or clinical field teams strongly preferred, or 5 years of experience in a clinical applications role, preferably in coagulation • Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) • Experience with CRM platforms (e.g., Microsoft Dynamics) for documentation and reporting • Current driver's license is mandatory • Passport may be required for international travel to the French headquarters • Required to travel up to 75%, including overnight stays, air travel, and international travel • Must be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements

🏖️ Benefícios

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • Required to travel up to 75%, including overnight stays, air travel, and international travel • Employer-provided legally compliant COVID-19 vaccination accommodation process

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