Manager, Customer Success

🕒 Junho 9

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $170.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Stellar Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

💼 Consultoria

🛡️ Seguros

📦 Logística

Consulting • Insurance • Logistics

A Stellar Health é uma empresa de tecnologia em saúde que oferece uma plataforma SaaS no ponto de atendimento para permitir e expandir o cuidado baseado em valor para pagadores e prestadores de serviços de saúde. A plataforma integra dados de sinistros e prontuários eletrônicos, oferece incentivos em tempo real e ferramentas de fluxo de trabalho para os prestadores, e apoia a melhoria da qualidade, ajuste de risco e gestão de custo total de atendimento para melhorar os resultados clínicos e o desempenho financeiro.

Descrição

• Own the end-to-end customer success strategy for your assigned book of business, setting priorities and driving outcomes with minimal day-to-day direction. • Identify opportunities to maximize customer value on the Stellar Platform, translating data into compelling narratives and actionable strategies. • Lead weekly and monthly client meetings and own QBR preparation and delivery — you are the primary point of leadership for your accounts. Your Director will attend QBRs and is available for escalations, but is typically not present in routine client interactions. • Proactively assess and elevate customer health via key performance indicators and trends, ensuring strategic alignment with your customers' objectives in the value-based care space — and acting on risks before they escalate. • Diagnose complex barriers to success, identifying areas for intervention and independently developing and implementing data-driven mitigation strategies. • Minimize churn and drive comprehensive renewal strategies, partnering with your Director and Enterprise Growth on high-stakes renewal or expansion conversations as needed. • Proactively identify opportunities for account expansion and deeper partnership, working with Enterprise Growth to shape, develop, and close new business based on demonstrated and quantifiable client ROI. • Lead and orchestrate cross-functional initiatives and strategic work streams that directly impact customer outcomes and drive significant value realization. • Proactively bring the customer perspective to the Stellar organization, influencing strategic thinking and planning across the business.

🎯 Requisitos

• You have at least **6 years** of relevant career experience in fields such as management consulting, customer success, account management, or similar client-facing, analytical, or strategic roles at health tech or value based care companies. • Prior experience in healthcare is required; experience in VBC is preferred • You have demonstrated the ability to independently lead client relationships, including senior stakeholder management, without requiring regular manager involvement in day-to-day interactions • You are skilled at customer management and can build relationships as a trusted & respected thought-partner at multiple levels of a client organization • You are experienced in prioritization and project management, and can keep multiple complex work streams on track simultaneously • You are able to challenge the customer's thinking through insights and analysis and use data to demonstrate ROI • You can crisply articulate complex problems and solutions even when operating under uncertainty, and are comfortable driving conversations and decisions • You have the ability to balance multiple priorities, communicate roadblocks proactively, and work effectively within a small and nimble team • You have a strong interest in healthcare, particularly value-based care, and/or willingness to learn more

🏖️ Benefícios

• Medical, Dental and Vision Benefits • Flexible PTO • Universal Paid Family and Caregiver Leave • Wellhub+ Gym Memberships • Pre-tax commuter benefits, HA, FSA plans • Company sponsored One Medical memberships and Citibike memberships • Medical Travel Benefits • JOON, a flexible lifestyle spending account that gives our team a monthly stipend to spend on what matters most to them • Stock Options & a 401k matching program • A broad calendar of company sponsored social events that for our in-office and remote employees • Company sponsored lunch for all NY HQ employees