Director, Client Success

Vaga não está no LinkedIn

🕒 Outubro 30

🏈 Alabama, Arizona, +32 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $150.000 - $200.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Storable

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A Storable é a principal fornecedora de tecnologia para o setor de self-storage, avaliado em US$ 38 bilhões. Criamos produtos de tecnologia que ajudam proprietários e operadores de unidades de self-storage a fazer mais. Ao oferecer as ferramentas necessárias para acelerar o crescimento dos negócios e gerenciar as tarefas do dia a dia com praticidade, desenvolvemos software de gestão de unidades, sites e ferramentas de marketing, além de agregadores de busca, soluções de seguro para locatários e serviços de processamento de pagamentos. Nossa tecnologia é utilizada por mais de 25. 000 unidades de armazenamento em todo o mundo, desde grandes operações até pequenas empresas familiares.

Descrição

• Execute client success initiatives for a defined portfolio, aligned with retention and growth objectives. • Lead, coach, and develop a team of Client Success Managers. • Apply and refine scalable client lifecycle management, expansion, and proactive engagement processes. • Partner with Sales, Marketing, Product, and CS Operations to deliver a seamless client experience. • Provide field insight and recommendations to the SVP, Client Success. • Act as escalation point and executive sponsor for key accounts. • Manage churn mitigation using client health data, feedback loops, and risk indicators. • Ensure consistent use of Client Success Plans and QBRs focused on business impact, adoption, and value realization. • Drive net revenue retention through upsell and cross-sell motions. • Apply expansion playbooks and develop CSMs as commercial growth enablers. • Use segmentation models to prioritize accounts and tailor engagement. • Manage team performance using dashboards, metrics, account coverage plans, and engagement cadences. • Adopt tools, training, and automation to increase productivity. • Forecast churn and expansion and report performance trends and opportunities to leadership.

🎯 Requisitos

• 8–10+ years of progressive experience in Customer Success, Account Management, or Revenue roles. • 3+ years leading client-facing teams, preferably in a SaaS or recurring revenue environment. • Ability to turn strategy into executable plans with measurable outcomes. • Ability to build trusted relationships with senior client stakeholders. • Understanding of customer segmentation, health scoring, and lifecycle engagement. • Experience leading teams through change and ambiguity. • Data-driven approach to improving performance and processes. • Experience leading Client Success teams through change is preferred. • Familiarity with Vitally, Salesforce, or client health and forecasting platforms is preferred. • Must be currently authorized to work in the United States on a full-time basis. • Must reside in one of: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, or Wyoming.

🏖️ Benefícios

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. • 401(k) match after 60 days, 100% vested after 1 year. • Employer contribution to your HSA, plus an HRA to help offset your deductible. • Instant access to flexible vacation with a ‘take what you need’ vacation policy. • Be More company rewards and recognition redeemable for personalized gifts and experiences. • 8 hours of Volunteer Time Off each year and offsite volunteer/community service events. • 8 hours of Rest, Relax, Recharge time for mental health. • Mental well-being resources, including counseling, stress management programs, and mindfulness workshops. • Fully paid parental leave: 12 weeks for primary caregivers and 6 weeks for secondary caregivers. • ‘Paw’ternity Leave and Pet Bereavement time off. • Four weeks of fully paid Caregiver Leave. • $50 monthly home data stipend. • $250 home office sign-on bonus. • Fertility care support options. • Access to financial experts. • Direct Student Loan Payment Program, subject to qualifications and eligibility rules.

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