Client Operations Coordinator

🕒 Agosto 11

🇿🇦 África do Sul – Remoto

💵 R500.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 3%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Storm Ideas

Storm Ideas

51 - 200 funcionários

Fundada em 2008

📣 Marketing

💼 Consultoria

🏥 Saúde

Marketing • Consulting • Healthcare

A Storm Ideas é uma agência especializada em entretenimento e digital que faz parceria com redes de televisão e empresas de mídia para oferecer estratégia, marketing, conteúdo, UI/UX, produção de vídeo, engenharia, desenvolvimento de produtos e análise de dados. Eles também oferecem produtos SaaS de destaque, como o HailTo, para gerenciar e distribuir ativos sociais para talentos com o objetivo de promoção social. Baseada em Edimburgo, Reino Unido, a Storm Ideas ajuda empresas de mídia a se adaptarem ao consumo digital, aumentarem o engajamento do público e executarem campanhas com foco digital.

Descrição

• Coordinate high-volume social-content approvals, feedback, revisions, deadlines, and final sign-off across Storm and client stakeholders • Prepare recurring meetings, capture decisions and actions, and ensure follow-ups are completed • Project-manage smaller social campaigns, maintaining timelines, owners, dependencies, approvals, assets, and risks • Organise and maintain client files, episode deliveries, social-account access, permissions, and related operational processes • Maintain shared trackers, calendars, and documentation so priorities, deadlines, blockers, and responsibilities remain visible • Chase inputs, surface risks early, escalate blockers appropriately, and keep work moving across multiple teams and stakeholders • Keep operational processes, templates, contacts, and handover information current • Work closely with the Account Manager, strategy leads, production teams, and client and agency stakeholders • Produce prioritised action plans and client updates during the practical exercise • Use and check productivity and AI-assisted tools to support operational workflows

🎯 Requisitos

• Experience supporting client operations, social-content workflows, project delivery, account teams, or another fast-moving, multi-stakeholder environment • Strong organisation across multiple workstreams, deadlines, approval paths, versions, and dependencies • High ownership and a proactive approach to keeping work moving • Clear written communication • Ability to turn scattered feedback or ambiguous requests into concise actions, owners, and decisions • Experience preparing recurring meetings, producing useful recaps, and following actions through to completion • Confidence coordinating high-volume approval workflows involving internal teams, senior stakeholders, legal review, or multiple revision rounds • Practical experience with file-management and project-management systems such as Box, Monday.com, Airtable, spreadsheets, or comparable tools • Good judgement about following up, challenging, escalating, and understanding authority boundaries • Calm and dependable approach when work is late, unclear, blocked, or changing quickly • Confidence using modern productivity tools, including AI-assisted tools where appropriate • Good judgement when checking AI-assisted outputs and handling confidential information • Consistent availability for approximately 9:00am–5:30pm Pacific Time, Monday to Friday • Legal right to work in South Africa, either without restrictions or through a visa • Comfortable and available to work full-time Pacific Time hours

🏖️ Benefícios

• Up to ZAR 500,000 per year • 33 Days Paid Leave and Benefits • Working with globally recognisable brands in US Entertainment • High-end, fast computer • All the latest software and productivity tools you’ll need • Remote working from anywhere in South Africa • Modern collaboration, file-management, project-management, social-platform, password-management, and AI-enabled workflow tools • Online video interview and structured recruitment process • Practical exercise based on realistic operational inputs

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