Customer Success Manager

🕒 Julho 31

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Storyteller

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

📣 Marketing

💼 Consultoria

📦 Logística

Marketing • Consulting • Logistics

O Storyteller é uma plataforma focada no desenvolvedor que fornece SDKs incorporáveis, APIs e um CMS para adicionar Stories e feeds de vídeo vertical ao estilo TikTok em aplicativos móveis e sites. Oferece SDKs nativos projetados especificamente para iOS, Android, React Native e Web, além de gerenciamento de conteúdo, análises, suporte a anúncios nativos e recursos empresariais (SSO, SLAs, integrações) para que as empresas possam acelerar a entrega de conteúdo imersivo em formato curto e aumentar o engajamento e a receita dos usuários.

Descrição

• Own a portfolio of core North America customer accounts • Build strong working relationships with digital, content, marketing, fan engagement, sponsorship, and athletics stakeholders • Understand each customer's goals, season calendar, workflows, and measures of success • Run regular customer check-ins that are useful, structured, and outcome-led • Maintain clear visibility on account health, risks, next steps, and opportunities • Help customers adopt Storyteller effectively across their apps, websites, and content workflows • Translate product usage and engagement data into clear recommendations • Spot under-used features, low adoption, or workflow gaps before they become renewal risks • Help customers plan around key moments such as season launch, playoffs, tournaments, rivalry games, and major campaigns • Share best practices across teams without relying on generic playbooks • Identify expansion opportunities within existing accounts • Understand where Storyteller and our wider suite of new products could support broader customer goals • Surface commercial signals to Sales with useful context and customer insight • Support renewal preparation by keeping account status, value, risks, and stakeholder context clear • Develop confidence in commercial conversations without needing to fully own the sales process • Coordinate with delivery and support teams to make sure customer needs are handled cleanly • Bring product feedback back to the business with enough context to be useful • Keep internal account notes, actions, and risks accurate and current • Escalate issues with judgment, urgency, and a clear view of customer impact • Help improve repeatable CS processes as the team scales

🎯 Requisitos

• Have experience in Customer Success, account management, client services, or partnerships • Have worked with sports, media, entertainment, content, digital, or fan engagement teams • Understand how live sport, content calendars, and stakeholder pressure shape customer expectations • Can build trust with customers without needing to be the most senior person in the room • Are organised, responsive, and calm when priorities move quickly • Enjoy learning products deeply enough to have useful customer conversations • Can think commercially and spot opportunities, even if you have not carried a quota • Are curious about how AI can improve your own work and customer outcomes

🏖️ Benefícios

• Help teams use modern video and content products around moments fans care about • Work with ambitious sports and media organisations across North America • Join a small, high-trust commercial team with real ownership and visibility • Build valuable strategic account skills while owning your own portfolio • Grow with Storyteller as we expand from a single-product company into a multi-product platform business