Operations Associate

🕒 Junho 24

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Storyteller

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

📣 Marketing

💼 Consultoria

📦 Logística

Marketing • Consulting • Logistics

O Storyteller é uma plataforma focada no desenvolvedor que fornece SDKs incorporáveis, APIs e um CMS para adicionar Stories e feeds de vídeo vertical ao estilo TikTok em aplicativos móveis e sites. Oferece SDKs nativos projetados especificamente para iOS, Android, React Native e Web, além de gerenciamento de conteúdo, análises, suporte a anúncios nativos e recursos empresariais (SSO, SLAs, integrações) para que as empresas possam acelerar a entrega de conteúdo imersivo em formato curto e aumentar o engajamento e a receita dos usuários.

Descrição

• Help keep high-volume sports content accurate, timely, professional, and trusted. • Work across live content checks, support triage, client communication, issue investigation, handovers, and process improvement. • Run content operations and support workflows during live sports events and other high-volume publishing periods. • Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, and brand consistency. • Spot, describe, and escalate issues clearly before they become client or user problems. • Triage support requests by gathering evidence, identifying likely causes, and communicating the next action. • Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability. • Maintain clear handovers, incident notes, support updates, and QA records. • Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats. • Improve checklists, playbooks, templates, and lightweight automations as you learn what breaks in practice.

🎯 Requisitos

• Exceptional attention to detail, especially when checking text, visuals, links, timing, and structured information. • High agency: when something looks wrong, unclear, or fragile, you do not ignore it just because it was not assigned to you. • Clear written English and the ability to explain an issue calmly, precisely, and without drama. • Reliability and follow-through when live coverage, client support, or content accuracy matters. • Strong judgment under pressure. You can decide what needs immediate action, what needs escalation, and what can wait. • Outcome ownership: you care whether the content, fix, or support update actually landed correctly. • Curiosity about systems. You want to understand why an issue happened, not just report that it happened. • Comfort using AI and tools to improve your own work while still checking important details yourself. • Standards: you are not comfortable letting weak or inaccurate work pass just because nobody else has noticed it yet. • Interest in sport, media, digital content, SaaS, or live operations. • Experience in content QA, customer support, live operations, editorial, proofreading, or moderation is nice to have. • Experience working in a fast-paced operating environment is nice to have. • Exposure to SaaS, sports, media production, CMS tools, or publishing workflows is nice to have. • Examples of improving a checklist, workflow, support process, or QA process are nice to have.