Systems Specialist, Lifecycle Marketing

🕒 Julho 28

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Superhuman

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

☁️ SaaS

⚡ Produtividade

🤖 Inteligência Artificial

SaaS • Productivity • Artificial Intelligence

A Superhuman é uma empresa de software de produtividade que oferece um conjunto de ferramentas — Mail, Docs, Go (um assistente de IA), Calendars e Bancos de Dados — projetadas para tornar o e-mail e o trabalho entre aplicativos mais rápidos e eficientes. Seu principal produto, o Superhuman Mail, promove gerenciamento de caixa de entrada mais rápido, acompanhamento oportuno e economiza tempo dos usuários; a plataforma integra recursos de IA (incluindo assistência de escrita via Grammarly e agentes de IA como o Go) e se conecta a muitos aplicativos de terceiros (Gmail, Drive, Jira, Claude, ChatGPT, Cursor). A Superhuman tem como alvo equipes e empresas com documentos colaborativos, gerenciamento de conhecimento, fluxos de trabalho e IA proativa que agenda reuniões e auxilia entre aplicativos. A empresa se direciona a equipes (marketing, TI, educação, empresas) e enfatiza a colaboração nativa em IA, integrações e aumentos de produtividade.

Descrição

• Act as the technical backbone of the lifecycle marketing operations function, owning platform administration and day-to-day execution across martech systems • Administer and maintain Hightouch as the primary reverse ETL platform — including managing parent models, building and updating audience syncs, reviewing and approving sync requests, and ensuring sync health across destinations • Serve as the first line of support for martech systems issues, triaging problems, diagnosing root causes, and either resolving them directly or escalating with clear context to engineering • Partner with engineering and marketing teams to support technical implementations — translating requirements between stakeholders, coordinating handoffs, and helping drive work to completion • Monitor sync performance and pipeline integrity, proactively catching failures, data inconsistencies, or configuration drift before they impact campaigns • Maintain and document platform configurations, data models, and operational processes, ensuring the team has reliable references as systems evolve • Manage access, permissions, and governance across martech platforms, keeping configurations clean and auditable • Support audience segmentation and data hygiene work in partnership with Data and Lifecycle teams • Assist with QA and testing for new integrations, campaign launches, and platform changes, helping catch issues before they hit production • Identify and flag operational inefficiencies, contributing ideas for process improvement and automation opportunities • Contribute to our team’s evolution by building with AI

🎯 Requisitos

• 2–4 years of experience in marketing operations, marketing technology, or a related technical role • Hands-on experience with reverse ETL or data activation platforms — Hightouch or similar tools (Census, ActionIQ, etc) experience strongly preferred • Comfortable working directly with data and audiences in a warehouse-connected environment (Databricks, Snowflake, BigQuery, or similar) • Basic to intermediate SQL skills — able to read, modify, and troubleshoot queries without needing to write complex models from scratch • Strong systems thinker who can follow a data flow end-to-end and identify where things are breaking down • Able to communicate technical context clearly across engineering and marketing audiences — you know how to translate • Detail-oriented with a track record of catching issues before they become incidents • Experience with marketing automation platforms (Iterable, Braze, Marketo, or similar) • Familiarity with event streaming concepts (how data flows from product events into marketing platforms) is a plus • Comfortable in a fast-moving environment where priorities shift and ambiguity is part of the job • Bonus: Has demonstrated the ability to build solutions with AI applications like Claude • Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments

🏖️ Benefícios

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) • Disability and life insurance options • 401(k) and RRSP matching • Paid parental leave • 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time • Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) • Annual professional development budget and opportunities