MLS Coordinator

🕒 5 dias atrás

🇨🇴 Colômbia – Remoto

💵 COP4.500.000 / mês

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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SupportNinja

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round em 2021-02

B2B • SaaS

A SupportNinja é uma empresa global de terceirização que se especializa em fornecer soluções de experiência do cliente, incluindo suporte ao cliente, suporte técnico ao cliente, moderação de conteúdo e processamento de dados. Eles combinam tecnologia de ponta com uma cultura que valoriza as pessoas em primeiro lugar para oferecer serviços personalizados e ágeis que permitem que as empresas escalem de forma eficiente e alcancem seus objetivos sem contratos rígidos de longo prazo. Com um forte foco em flexibilidade e personalização, a SupportNinja ajuda os clientes a navegar no crescimento, conectando-os com talentos e recursos especializados em diversos setores.

Descrição

• Provide front-line support to members through phone, chat, email, and other assigned service channels regarding MLS operations, systems, policies, procedures, requirements, and related services • Review listing, membership, office, account, and related MLS records for accuracy, completeness, consistency, and compliance • Process membership, office, account, and other assigned transactions accurately • Process routine MLS compliance matters, including listing violations, correction notices, member-reported concerns, complaints, fines, and follow-up activities • Review member corrections and supporting information and escalate questionable or complex matters • Perform authorized MLS data and record maintenance • Research member, listing, account, compliance, operational, and system-related questions • Provide Tier 1 support for assigned MLS and member-facing systems, perform standard troubleshooting, document findings, and escalate unresolved matters • Apply established MLS rules, policies, procedures, and business rules to routine situations • Maintain accurate case notes and documentation of interactions, research, actions, communications, and resolutions • Communicate with members, brokers, agents, office administrators, internal departments, vendors, third-party organizations, and other stakeholders • Monitor assigned workflow queues and service levels and identify matters requiring escalation or follow-up • Identify recurring issues and process, documentation, system, data-quality, or member-service improvement opportunities • Support data cleanup initiatives, special projects, audits, and quality-control efforts • Maintain working knowledge of assigned MLS systems, products, policies, procedures, and departmental resources • Participate in training and cross-training to support coverage and continuous improvement • Meet expectations for accuracy, timeliness, documentation, procedure adherence, escalation, and professional member service • Perform other related duties as assigned

🎯 Requisitos

• High school diploma or equivalent • Previous customer service or related experience • Strong customer service, communication, and interpersonal skills • Strong attention to detail, organizational skills, and commitment to accuracy • Ability to research information, identify relevant facts, and apply established policies, procedures, rules, and business standards appropriately • Basic analytical, investigative, problem-solving, and troubleshooting skills • Ability to exercise sound judgment when handling routine matters and recognize when additional review or escalation is necessary • Ability to document interactions, research, decisions, and actions clearly and accurately • Ability to learn and effectively use multiple business systems, technology applications, CRM tools, and departmental resources • Ability to manage multiple responsibilities and priorities in a fast-paced service environment • Ability to work independently within established procedures while collaborating effectively with team members and other departments • Nice-to-have: MLS, real estate, compliance, quality assurance, data review, or related operational experience • Ability to work 8:00 AM–5:00 PM or 9:00 AM–6:00 PM CST, Monday–Friday

🏖️ Benefícios

• 150,000 Remote Work Allowance • Legal Benefits • Company-provided equipment • Competitive compensation • Government-mandated benefits • Opportunities for skills training and personal and professional development • Equal Employment Opportunity