Director, Product Management – Expansion, Retention & Payments

🕒 Julho 28

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SurveyMonkey

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

☁️ SaaS

🤝 B2B

SaaS • B2B

O SurveyMonkey é uma plataforma online de pesquisas e formulários que permite a organizações e indivíduos criar, enviar e analisar pesquisas para coletar feedback e insights. A plataforma oferece mais de 500 modelos, criação de pesquisas assistida por IA, um painel global de audiência de mais de 335 milhões de respondentes, análises e integrações, e recursos de nível empresarial para programas de pesquisa seguros e em larga escala. É utilizada em experiência do cliente, feedback de funcionários, pesquisa de mercado, registro de eventos e mais; a empresa se posiciona como uma plataforma de SaaS/insights contínuos atendendo mais de 260 mil organizações em todo o mundo.

Descrição

• Oversee our global payments platform, optimizing checkout conversion, subscription renewals, and fraud/risk management. • Drive the PLG strategy for self-service retention, account expansion, and seamlessly connecting high-value product users to our SME and Enterprise sales teams. • Manage, mentor, and scale a high-performing team of Growth and Payments PMs to deliver against key company-wide revenue priorities. • Own the PLG Expansion Strategy by defining and executing the roadmap for self-service upgrades, cross-sells, and seat expansion to maximize customer lifetime value (LTV) within the self-serve base. • Build the Self-Serve-to-Enterprise bridge by designing and optimizing Product-Qualified Lead (PQL) funnels. • Drive Global Retention and own the end-to-end subscriber retention lifecycle. • Direct the roadmap for a scalable, compliant, and flexible global payments platform. • Manage experimentation frameworks, KPIs, and strategic analyses to inform executive decision-making regarding monetization structures and customer LTV.

🎯 Requisitos

• 7+ years of Product Management experience, with at least 3+ years in a product leadership/people management role. • Deep expertise in Product-Led Growth (PLG), specifically optimizing SaaS funnels, retention loops, and self-serve-to-enterprise (sales-assist) pipelines. • Domain knowledge in Billing, Payments, and Monetization platforms (e.g., checkout optimization, global payment methods, compliance, fraud prevention). • Highly analytical with a proven track record of owning revenue-driving metrics (GRR, NRR, Conversion) and running rigorous A/B testing frameworks. • Ability to navigate complex cross-functional environments, influencing stakeholders across Engineering, FP&A, Legal, and Sales. • Exceptional communication skills, with the ability to distill complex architectural or financial concepts into clear strategic narratives for executive leadership.

🏖️ Benefícios

• medical, dental, vision, life, and disability insurance • RRSP matching • flexible spending & health savings account • paid holidays • paid time off • employee assistance program • other company benefits