Customer Support Specialist

🕒 Junho 18

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Swapcard

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📣 Marketing

📦 Logística

💰 Venture Round em 2018-06

Consulting • Marketing • Logistics

Swapcard é uma plataforma criada para aprimorar o engajamento e as experiências de networking em eventos como feiras, exposições e conferências. A plataforma oferece diversos recursos, incluindo registro de eventos, check-in on-site e impressão de crachá, um app móvel do evento e recomendações personalizadas impulsionadas por IA para maximizar o ROI dos expositores e o engajamento dos participantes. A Swapcard é especialmente útil para gerenciar conferências B2B e eventos híbridos ou virtuais, oferecendo ferramentas para geração de leads, engajamento e insights orientados por dados para expositores e participantes.

Descrição

• Support all users of the platform before, during, and after their event • Run regular webinars for event organizers and exhibitors • Help the event team create content for attendees, exhibitors and organizers • Provide online and/or onsite support for events throughout their duration

🎯 Requisitos

• Prior experience in customer service, support or project management • Experienced and/or interested in tech and events • Excellent interpersonal skills • Collaborative with the ability to work autonomously • Service-oriented & empathetic toward clients • Startup mindset - ready to learn, adapt and initiate quickly • Passionate, proactive, and involved • Optimistic and calm when under pressure • Available to work on a weekend and flexible with working on shifts.

🏖️ Benefícios

• International team with 40+ nationalities (more on the way!) 🌍 • Remote-first policy with headquarters in Paris 🗼 • Thriving startup with career growth opportunities 🪴 • Open-minded culture that appreciates differences 👽 • Feedback-driven, supportive & curious team with a DIY mindset 🤔 🛠 • Generous Paid Time Off to ensure you have time for what matters most ❤️🏡 • Remote perks designed to optimize your working experience 🎁 • In-person social gatherings to celebrate our achievements 🏝️ • 100% of your health insurance contribution paid by Swapcard 🏥 • Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup) 🖇️ • Co-working space budget to support remote work in professional environments 💼 • Learning budget to help you develop new and existing skills 🤓 • Mental health care initiatives to support your well-being 🧘