Technical Support Engineer

🕒 Abril 15

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Sweet Security

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🔒 Cibersegurança

🤖 Inteligência Artificial

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

A Sweet Security é uma empresa de segurança em nuvem e IA que oferece uma plataforma CNAPP (Cloud Native Application Protection Platform) orientada a runtime e uma plataforma de segurança com IA. Seus agentes nativamente desenvolvidos em IA e um LLM específico proporcionam contexto profundo de runtime, detecção, investigação e remediação automática em cargas de trabalho na nuvem, identidades, APIs e vulnerabilidades, reduzindo falsos positivos e acelerando a resposta a incidentes. A Sweet atende clientes empresariais (CISOs, CloudSec/DevSecOps, SOC/IR, AppSec) com visibilidade unificada de runtime, CADR, ITDR, CSPM e capacidades de segurança de API oferecidas como uma plataforma SaaS integrada.

Descrição

• Serve as the primary point of contact for customers, providing timely and effective technical support. • Diagnose, troubleshoot, and resolve technical issues across cloud, containerized, and network environments. • Collaborate with engineering and product teams to reproduce, investigate, and escalate complex issues. • Guide customers through setup, configuration, and best practices for using Sweet Security’s platform. • Document technical issues, solutions, and processes to improve internal knowledge and customer experience. • Identify recurring problems and contribute to proactive solutions and product improvements. • Maintain a high level of customer satisfaction through clear communication and problem ownership.

🎯 Requisitos

• 3+ years of experience in a Tier2/3/4 technical support role, preferably in a SaaS or cybersecurity company. • Strong knowledge of cloud environments (AWS, Azure, or Google Cloud). • Familiarity with containerized environments (Docker, Kubernetes). • Hands-on experience with Linux systems and troubleshooting. • Understanding of networking, routing, and security concepts. • Knowledge with at least one automation/programming language (Python, Bash, golang, etc). • Strong communication and interpersonal skills with a customer-first mindset. • Excellent analytical and problem-solving skills with attention to detail. • Ability to thrive in a fast-paced, dynamic startup environment.

🏖️ Benefícios

• Remote work model • Health insurance and wellness benefits • Opportunity to shape the future of channel strategy at a high-growth security startup