Solutions Engineer

🕒 Julho 6

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SwiftConnect

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

🔌 API

🤝 B2B

☁️ SaaS

API • B2B • SaaS

SwiftConnect é uma desenvolvedora da tecnologia Street-to-Seat™ que inova o controle de acesso físico com gerenciamento de credenciais e permissões em tempo real. Utilizando uma abordagem orientada por software, a SwiftConnect fornece uma plataforma unificada que se integra aos sistemas de controle de acesso existentes, permitindo o acesso móvel por meio de dispositivos como o Apple Wallet. Suas soluções atendem a ambientes de trabalho híbridos e flexíveis, permitindo a gestão simplificada de espaços em múltiplos imóveis enquanto asseguram controle de acesso programático e automatizado para empresas e proprietários de imóveis comerciais.

Descrição

• Act as the primary technical advisor for assigned customer accounts, building trusted relationships with technical stakeholders and champions. • Lead product demonstrations, technical discovery sessions, and solution design workshops tailored to each customer's unique environment and business goals. • Support the sales cycle by delivering compelling proof-of-concept (POC) engagements, responding to technical RFPs/RFIs, and addressing technical objections. • Guide customers through onboarding and implementation, ensuring solutions are configured correctly and integrated seamlessly into their existing tech stack. • Troubleshoot complex technical issues escalated by customers, collaborating with internal Engineering and Support teams to drive resolution. • Develop and maintain technical documentation including integration guides, architecture diagrams, and best-practice playbooks. • Partner with Customer Success Managers to conduct regular technical health checks, identify expansion opportunities, and mitigate churn risk. • Gather and synthesize customer feedback to share product improvement insights with the Product and Engineering teams. • Contribute to the Customer Experience team's internal knowledge base, training materials, and onboarding resources. • Stay current on product releases, industry trends, and the competitive landscape to position our solutions effectively.

🎯 Requisitos

• 3–6 years of experience in a Solutions Engineer, Sales Engineer, Technical Account Manager, or similar customer-facing technical role. • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field — or equivalent practical experience. • Strong technical foundation — comfortable with APIs (REST/GraphQL), cloud platforms (AWS, GCP, or Azure), and SaaS integrations. • Experience with scripting or programming languages (Python, JavaScript, or similar) to support customer integrations and POC builds. • Proven ability to explain complex technical concepts clearly and persuasively to both technical and non-technical audiences. • Excellent problem-solving skills and the ability to think on your feet in live customer environments. • Strong project management skills with the ability to manage multiple customer engagements simultaneously. • Experience working in a B2B SaaS environment, ideally within a Customer Experience, Pre-Sales, or Post-Sales Engineering function. • Proficiency with CRM and customer success tools (e.g., Salesforce, Zendesk).

🏖️ Benefícios

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events