Technical Support Engineer

🕒 Abril 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $71.000 - $97.900 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Symbotic

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2007

🤖 Inteligência Artificial

🔧 Hardware

🤝 B2B

Artificial Intelligence • Hardware • B2B

A Symbotic é uma empresa de automação industrial que fornece uma plataforma de automação de armazéns de ponta a ponta, movida por inteligência artificial, combinando robôs móveis autônomos, visão e sensoriamento avançados e software de orquestração para modernizar as cadeias de suprimento. Seu sistema integra hardware e software inteligente para aumentar a capacidade de processamento, precisão e densidade de armazenamento para clientes de varejo, supermercados, bens de consumo embalados (CPG) e atacado, solucionando restrições de mão de obra e ineficiências operacionais em operações de distribuição e atendimento.

Descrição

• Evaluate documented resolutions and analyze trends for ways to prevent future problems. • Manage incoming help requests from end users through a variety of avenues such as: telephone, email, Microsoft Teams as well as Cases via Online CRM. • Be a lead in the diagnostic of utilities to aid in troubleshooting. • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. • Identify appropriate software and hardware used and supported by the organization. • Perform and lead hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. • Test fixes to ensure problem has been adequately resolved. • Lead post-resolution follow-ups to help requests. • Develop help sheets and knowledge base articles for end users. • Perform ongoing activities such as backups, OS and application patching, executing various maintenance scripts, and monitoring the site IT infrastructure. • Willing to provide on-call support coverage for customers.

🎯 Requisitos

• Bachelor’s degree in Controls Engineering or a directly related field. • Minimum of 3 year experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc. • Experience with VMWare or other server/desktop virtualization platforms and management. • Ability to troubleshoot VMs at an advanced level using VCenter and other tools. • Strong ability to multi-task and prioritize action; and effective troubleshooting problem solving skills. • Experience with Server and Storage Array hardware. • Mastery of Active Directory. • Advanced Knowledge of command line and environment variables. (Linux++) • Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc. • Advanced Knowledge of VMWare or other server/desktop virtualization platforms and management. • Advanced Knowledge of troubleshooting TCP/IP based networks, protocols and familiarity with electrical schematics.

🏖️ Benefícios

• Medical • Dental • Vision • Disability • 401K • PTO