Technical Support Engineer

🕒 Abril 1

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

TRACTIAN

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏭 Manufatura

💼 Consultoria

📦 Logística

Manufacturing • Consulting • Logistics

TRACTIAN é uma empresa especializada em Asset Performance Management (APM), oferecendo soluções líderes de mercado para garantir zero downtime em plantas industriais. Com produtos como Smart Trac Condition Monitoring & Auto Diagnosis e TracOS™ Maintenance Management Software, a TRACTIAN permite que gestores de plantas prevejam falhas, evitem paradas e gerenciem ativos com eficiência. Suas soluções também focam em eficiência energética, transformando dados de consumo de energia em lucro. A TRACTIAN colabora com setores como automotivo, mineração, óleo e gás e farmacêutico, oferecendo insights avançados e diagnósticos com IA para aumentar a confiabilidade das máquinas e a eficiência operacional.

Descrição

• Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools, and customer-provided context. • Resolve complex technical problems by delivering accurate and timely engineering solutions. • Collaborate with the development team to report bugs and recommend improvements based on client feedback and technical insights. • Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in HubSpot CRM. • Develop and maintain support resources, including documentation and knowledge bases, to empower both clients and the team with technical expertise. • Foster customer satisfaction by actively listening to client needs and consistently providing outstanding service.

🎯 Requisitos

• Vibration Analysis CAT III certification. • At least 5 years of experience troubleshooting in industrial manufacturing environments. • Ability to work Eastern Standard Time (EST) hours. • Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly. • Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines.

🏖️ Benefícios

• Competitive Salary • Premium Medical, Dental, and Vision Coverage • Paid Time Off (PTO): 15 Days • 401(k) Retirement Plan • Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach. • Gympass Membership - Access a wide range of gyms and training programs. • Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities. • Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.