Technical Support Engineer

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TRACTIAN

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏢 Corporativo

⚡ Energia

Enterprise • Industrial • Energy

TRACTIAN é uma empresa especializada em Asset Performance Management (APM), oferecendo soluções líderes de mercado para garantir zero downtime em plantas industriais. Com produtos como Smart Trac Condition Monitoring & Auto Diagnosis e TracOS™ Maintenance Management Software, a TRACTIAN permite que gestores de plantas prevejam falhas, evitem paradas e gerenciem ativos com eficiência. Suas soluções também focam em eficiência energética, transformando dados de consumo de energia em lucro. A TRACTIAN colabora com setores como automotivo, mineração, óleo e gás e farmacêutico, oferecendo insights avançados e diagnósticos com IA para aumentar a confiabilidade das máquinas e a eficiência operacional.

Descrição

• Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools, and customer-provided context. • Resolve complex technical problems by delivering accurate and timely engineering solutions. • Collaborate with the development team to report bugs and recommend improvements based on client feedback and technical insights. • Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in HubSpot CRM. • Develop and maintain support resources, including documentation and knowledge bases, to empower both clients and the team with technical expertise. • Foster customer satisfaction by actively listening to client needs and consistently providing outstanding service.

🎯 Requisitos

• Vibration Analysis CAT III certification. • At least 5 years of experience troubleshooting in industrial manufacturing environments. • Ability to work Eastern Standard Time (EST) hours. • Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly. • Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines.

🏖️ Benefícios

• Competitive Salary • Premium Medical, Dental, and Vision Coverage • Paid Time Off (PTO): 15 Days • 401(k) Retirement Plan • Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach. • Gympass Membership - Access a wide range of gyms and training programs. • Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities. • Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.