IT Support Engineer

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CLOUDSKOPE

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2016

🔒 Cibersegurança

Cybersecurity • Consulting • IT Services

CLOUDSKOPE é uma empresa de consultoria moderna e centrada nas pessoas, especializada em gestão de riscos, planejamento estratégico, integração tecnológica e transformação de negócios. Eles oferecem serviços em cibersegurança, estratégia digital, transformação empresarial e melhoria da experiência do cliente. CLOUDSKOPE também se concentra na aquisição de talentos, fornecendo talentos freelancers e executivos de alto nível para diversos cargos. Eles atendem a uma ampla gama de indústrias, incluindo saúde, serviços financeiros e tecnologia, oferecendo soluções personalizadas para cada setor. Com expertise em serviços de TI gerenciados, cibersegurança e transformação digital, a CLOUDSKOPE ajuda seus clientes a navegar por desafios de negócios complexos e impulsionar a inovação.

Descrição

• Support Engineers (SE) serve as frontline technical resources for Cloudskope’s customers and partners via phone, email, or on-site. • They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. • You will monitor, maintain and support customer networks, handle customer tickets, and drive them to resolution. • You will be part of a team responsible for providing an outstanding technical support experience to our business customers. • From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. • When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups), or Management. • Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service-oriented professional. • You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

🎯 Requisitos

• 3+ years in an IT support role with experience working remotely. • Microsoft, Cisco or Network Certifications are ideal. • Strong customer communications skills are crucial in this role. • Experience with enterprise technologies like Active Directory, Microsoft server, Networks, VLANs, and Firewalls. • Experience with Ubiquiti Unifi Networks equipment, configuration, and management. • English Language: fluent in reading, writing, and speaking.

🏖️ Benefícios

• A flexible working policy, allowing some work-from-home • Vacation after the first 3 months of successful employment • A friendly, safe, and nurturing environment within a high-rise building. • A dedicated office, and the latest in technology and tools for every employee.