Customer Success Manager

🕒 Setembro 21

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 11%

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TailorMed

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

💼 Consultoria

🛡️ Seguros

📦 Logística

Consulting • Insurance • Logistics

A TailorMed é uma plataforma inovadora projetada para remover barreiras no acesso à saúde, com foco na acessibilidade e acesso para os pacientes. A empresa oferece uma solução abrangente de navegação financeira que ajuda pacientes e provedores a gerenciar eficientemente os custos médicos. Com parcerias em todo o ecossistema de saúde, a TailorMed visa garantir que cada paciente receba o tratamento necessário sem atrasos ou encargos financeiros.

Descrição

• Serve as an advocate and primary point of contact for a portfolio of accounts • Guide clients through onboarding, ongoing support, and renewal • Identify opportunities to expand and provide greater ROI for clients • Drive adoption of TailorMed’s software • Resolve issues and promote new features and best practices • Build strong customer relationships and ensure customers receive maximum value • Collaborate with Product and R&D teams as the voice of the customer • Become a trusted advisor to customers, key stakeholders, and executive sponsors • Collaborate with the commercial team on growth opportunities, renewals, and expansions • Define, measure, and communicate customer ROI throughout the lifecycle • Lead regular QBRs and EBRs and identify red flags • Handle renewals, churn prevention, and expansion opportunities • Advise customers on use cases and product functionality • Project manage customer issues toward short- and long-term solutions • Coordinate cross-functional teams to connect customer applications, data, and devices • Represent customer feedback to Product and R&D teams • Keep current on product releases and educate customers on new features

🎯 Requisitos

• 5+ years of customer success or account management experience in a high-growth B2B SaaS environment • Experience in the healthcare space is ideal • Experience with transformation or program management at an organization-wide level • Demonstrated ability to help customers use products effectively and increase their satisfaction • Passion for providing excellent customer service • Comfortable communicating and managing relationships with different levels of stakeholders • Experience successfully navigating renewals with complex customers • Successfully identifying expansion opportunities that led to account growth • Analytical, strategic thinker and proactive problem solver • Polished verbal and written communication skills • Technical understanding to credibly partner with IT organizations • Track record of performance and a growth mindset • Ability to influence action within and outside of your own team • Ability to drive change within customers’ and internal organizations • Ability to deliver on unique initiatives or critical business issues within complex environments • Ability to travel approximately 20% of the time • Bachelor's Degree

🏖️ Benefícios

• Competitive salary + equity • Premium medical, dental, and vision insurance plans • A wide range of voluntary and supplemental benefits • 24/7 benefits access and support, effective from your first day of work • 401(k) plan with a 4% employer match • Paid holidays, vacation, and sick leave • Six weeks of paid parental leave • Company-paid life insurance • New MacBook, plus all of the equipment and technology needed to be successful

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