Enterprise Account Executive, Pharma

🕒 Fevereiro 25

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TailorMed

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

⚕️ Seguro de Saúde

💳 Fintech

💊 Farmacêutico

Healthcare Insurance • Fintech • Pharmaceuticals

A TailorMed é uma plataforma inovadora projetada para remover barreiras no acesso à saúde, com foco na acessibilidade e acesso para os pacientes. A empresa oferece uma solução abrangente de navegação financeira que ajuda pacientes e provedores a gerenciar eficientemente os custos médicos. Com parcerias em todo o ecossistema de saúde, a TailorMed visa garantir que cada paciente receba o tratamento necessário sem atrasos ou encargos financeiros.

Descrição

• Personally manage a limited portfolio of pharmaceutical manufacturer accounts as a strategic sponsor and advisor. • Use data, reporting, and case studies to tell the TailorMed story and demonstrate the value driven from deepened partnership. • Lead Executive Business Reviews and strategic planning sessions with senior stakeholders. • Shape and evolve TailorMed’s pharma customer success strategy, engagement models, and value frameworks as we expand our offerings. • Partner with Sales and Commercial Leadership to drive renewals, uncover expansion opportunities across brands, and achieve long-term account growth. • Support complex negotiations by clearly articulating customer value and outcomes of existing and new products. • Proactively identify account-level and portfolio-wide risks and mobilize cross-functional teams to protect retention and growth. • Represent the voice of pharmaceutical manufacturer customers internally, influencing product strategy and roadmap priorities as we expand our pharma solutions. • Collaborate with Product, R&D, Operations, and Executive Leadership to align customer needs with company priorities. • Design and refine Customer Success processes, playbooks, and operating models to support scale within the pharma vertical. • Introduce new approaches to customer engagement, value measurement, and team enablement tailored to pharmaceutical manufacturers. • Maintain deep expertise in TailorMed’s platform, pharmaceutical market trends, and patient access/market access best practices. • Represent Customer Success in senior-level discussions with pharma partners and in company-wide strategic initiatives related to pharma growth. • Champion a customer-first mindset while balancing customer advocacy with commercial outcomes across large pharmaceutical partnerships.

🎯 Requisitos

• 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships in a high-growth B2B SaaS environment; pharma experience required. • Strong track record managing complex enterprise accounts and engaging multiple executive stakeholders. • Demonstrated success driving renewals, expansions, and revenue growth through value-based partnerships. • Experience developing Customer Success strategies, engagement models, or operating frameworks. • Excellent coaching and people leadership skills. • Strategic, analytical thinker with strong executive communication skills. • Comfortable partnering with Product, R&D, and IT organizations. • Ability to lead through ambiguity and manage competing priorities. • Willingness to travel approximately 20%.

🏖️ Benefícios

• Competitive salary + equity • Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work • 401(k) plan with a 4% employer match • Paid holidays, vacation, and sick leave • Six weeks of paid parental leave • Company-paid life insurance • New MacBook, plus all of the equipment and technology you’ll need to be successful in your role • The opportunity to help shape the future of healthcare