Enterprise Account Manager

🕒 Outubro 1

🌵 Arizona, California, +1 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote ⛷️ Utah – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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TeamViewer

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

☁️ SaaS

🤝 B2B

🏢 Corporativo

💰 Series unknown em 2009-02

SaaS • B2B • Enterprise

A TeamViewer é uma empresa de software que oferece ferramentas seguras e baseadas na nuvem para acesso remoto, suporte remoto e experiência digital para funcionários (DEX) destinadas a equipes de TI e empresas. Sua plataforma combina controle remoto, monitoramento e gestão de endpoints, remediação automática e fluxos de trabalho de realidade aumentada para operações de linha de frente — com integrações em sistemas como Microsoft Intune, ServiceNow e Salesforce. A TeamViewer atende negócios de todos os tamanhos com ofertas empresariais especializadas (Tensor, DEX, Frontline), enfatizando segurança, conformidade e gerenciamento escalável de dispositivos.

Descrição

• Own a book of 20–40 enterprise accounts as the sole account owner • Retain and grow existing enterprise customers, with accountability for gross retention, net revenue retention, and expansion • Build and maintain account plans covering stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk • Run renewals proactively with clear value narratives and negotiate commercial terms, including multi-year agreements • Identify, qualify, and close expansion opportunities involving additional seats, products, and use cases • Forecast renewals and expansion weekly in Salesforce, maintaining current stages, next steps, and close dates • Manage qualified opportunities handed up from the Enterprise Account Specialist desk when accounts exceed $10K • Pass sub-$10K upsells within owned accounts to the specialist desk for booking • Partner with Enterprise Solution Engineers on technical validation and solution design • Collaborate with Customer Success and Support to resolve retention risks • Work with partners, distributors, and resellers on channel-procured opportunities • Provide customer and market insight to Product, Marketing, and leadership • Contribute to customer references, case studies, and customer events

🎯 Requisitos

• 3+ years in enterprise account management, renewals, or customer-facing sales with existing customers • SaaS or technology experience required • Proven record of retaining and expanding a book of business against retention and expansion targets • Strong commercial skills: negotiation, multi-year structuring, and navigating procurement in mid-size and large organizations • Consultative, solutions-focused approach with the ability to engage IT leaders and business stakeholders on value and roadmap • Disciplined operator: weekly forecasting, account planning, and CRM hygiene (Salesforce) • Excellent communication and presentation skills; comfortable in executive conversations • Entrepreneurial attitude with the ability to work in a rapidly changing, high-growth environment • Spanish is a plus but not a requirement • Required travel: up to 40% domestic • Ideal candidate resides in the West Time Zone of the USA

🏖️ Benefícios

• Competitive compensation and bonuses • Flexible PTO and paid holidays • 401(k) with employer matching • Comprehensive Health insurance package including 100% employer-paid medical coverage • Up to 12 weeks of Parental Leave • Basic Life Insurance • Short-Term & Long-Term Disability, 100% employer-paid • Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings • Open door policy and business casual dress code • Professional and personal growth opportunities • Accommodation or adjustment support during the application or hiring process