RX Fulfillment Coordinator

🕒 3 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $20 - $22 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

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Teladoc Health

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🏥 Saúde

👥 B2C

☁️ SaaS

💰 $80.000.000 Post-IPO Debt - Teladoc Health em 2016-07

Healthcare • B2C • SaaS

A Teladoc Health é uma empresa de telessaúde que conecta pacientes a prestadores de cuidados por meio de uma plataforma de atendimento virtual que oferece atendimento urgente 24/7, atendimento primário, saúde mental (terapia e psiquiatria), gestão de condições crônicas (diabetes, hipertensão, gerenciamento de peso), consultas especializadas e serviços de bem-estar. Ela atende indivíduos diretamente e faz parcerias com empregadores, planos de saúde, hospitais e sistemas de saúde para fornecer soluções de cuidados virtuais integradas e tecnologia em larga escala.

Descrição

• Deliver exceptional service to members, providers, and pharmacies through incoming and outgoing calls and emails • Process prescriptions accurately and timely under prescriber and supervisor supervision in a call-center environment • Provide direct support to Teladoc providers • Receive and de-escalate escalated patient or provider calls • Initiate and submit online prior-authorization requests to health insurance carriers • Manage daily task lists to meet department performance metrics • Maintain detailed and accurate case documentation in the administrative system • Maintain confidentiality and adhere to applicable regulations, including HIPAA • Perform other assigned duties

🎯 Requisitos

• Weekday and weekend availability from 2:00pm to 10:30pm CST, with Tuesday and Wednesday off • Availability for a 365/24/7 operation, including holidays • High school diploma required • Active national Pharmacy Technician Certification, Medical Assistant Certification, or Licensed Practical/Vocational Nurse license • Minimum 2 years of experience as a Pharmacy Technician, Medical Assistant, or LPN/LVN • Minimum 1 year of experience in a call-center environment • Knowledge of healthcare and medical terminology • High familiarity with prescription medications • Willingness to work outside established hours when needed • Ability to maintain department productivity standards • Ability to work in a fast-paced call-center environment • Ability to work independently and recognize when escalation is warranted • Exceptional customer service skills • Strong written and verbal communication skills • Strong time-management and organizational skills • High computer literacy and ability to manage multiple systems • Ability to learn procedures and adapt to changes • Ability to multitask while maintaining accuracy • Ability to handle confidential information discreetly • Must be currently authorized to work in the United States without visa sponsorship now or in the future • Bilingual English/Spanish is a plus

🏖️ Benefícios

• Performance bonus eligibility • Benefits, subject to eligibility requirements • PTO accrual of 5.84 hours for each bi-weekly pay period during the first year • 80 hours of Paid Sick, Safe, and Caregiver Leave annually • Inclusive benefits program centered around employees and families • Career growth opportunities • Candidate resources and recruiter support