Client Manager

🕒 Junho 11

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤝 Parceiro de Cliente

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TeleTracking

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1991

🏥 Saúde

🤖 Inteligência Artificial

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

A TeleTracking é uma empresa de tecnologia de operações de saúde que se concentra em integrar tecnologia avançada de IA com mais de 30 anos de experiência operacional para melhorar o fluxo de pacientes e a prestação de cuidados em hospitais e sistemas de saúde. Sua plataforma Operations IQ oferece análise de dados, automação de workflows e suporte à decisão em tempo real para otimizar a utilização de recursos e melhorar os resultados de saúde. Com um amplo alcance nos EUA e internacionalmente, a TeleTracking visa expandir a capacidade de atendimento à saúde e simplificar operações, garantindo que os pacientes estejam no centro de cada decisão.

Descrição

• Serve as the primary point of contact for a defined portfolio of health system client's post-implementation. • Establish and maintain executive-level relationships with key stakeholders including CNOs, COOs, and VP-level operational leaders. • Conduct structured business reviews and strategic touchpoints that connect TeleTracking utilization data to client strategic priorities. • Proactively identify and escalate client risk signals before they become retention threats. • Monitor utilization metrics and workflow compliance across client accounts; drive corrective action when adoption lags. • Partner with clients to identify unrealized value from existing TeleTracking modules and develop structured adoption roadmaps. • Translate clinical and operational objective into measurable TeleTracking use cases with defined KPIs. • Document and communicate client outcomes to reinforce renewal and expansion conversations. • Own renewal accountability for your portfolio; forecast renewal risk and communicate pipeline status to leadership on a defined cadence. • Identify and qualify expansion opportunities including additional modules, sites, or enterprise agreements. • Partner with Sales and Strategic Accounts on upsell and cross-sell motion; provide credible client context that accelerates commercial decisions. • Maintain accurate account health records and opportunity tracking in Salesforce. • Coordinate resolution of complex client issues by engaging the right internal resources (Clinical, Support, Services, Product, and Engineering) with clear ownership and timelines. • Serve as a client advocate internally while maintaining credibility as a trusted advisor externally. • Manage escalations with a structured, documented approach; defined problem statements, accountability matrix, resolution milestones, and post-mortem summaries. • Maintain complete and current account documentation - stakeholder maps, health scores, open issues, contract details - accessible to all internal teams. • Collaborate with Implementation and Delivery teams during transitions to ensure continuity of client context and committed outcomes. • Provide structured feedback loops to product on client-reported gaps, friction points, and feature requests.

🎯 Requisitos

• 5+ years in a client-facing role within healthcare IT, health system operations, or closely adjacent field (implementation, account management, or clinical informatics). • Demonstrated experience managing complex enterprise accounts with multiple stakeholders at varying levels of seniority. • Track record of owning and meeting retention or expansion targets. • Proficiency with CRM platforms (Salesforce preferred) and executive-level reporting. • Strong written and verbal communication skills; able to present to C-suite audiences with clarity and confidence. • Ability to interpret operational and utilization data and translate it into client-facing insights and action plans.

🏖️ Benefícios

• Employee Medical/dental/vision premiums paid 100% - family members without coverage Medical 100% - small cost for dependents on dental and vision, which start from day one! • Life and AD&D • Flexible Spending Accounts: Medical, Dependent Care, and Transportation • 401 (k) Retirement Savings • Tuition Reimbursement • Military Paid Leave (up to 6 months of base salary while on military leave) • Paid Time Off • Paid parental leave