Strategic Account Manager – Post-Sales

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🕒 Abril 1

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💰 Gerente de Contas

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Tellius

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

O Tellius é uma plataforma de inteligência de decisão impulsionada por IA, projetada para fornecer insights mais rápidos a partir de dados, unindo os silos entre inteligência de negócios (BI) e inteligência artificial (IA). A plataforma oferece capacidades únicas como análises de autoatendimento, busca por linguagem natural, insights guiados e aprendizado de máquina automatizado. Através de suas análises avançadas, o Tellius permite que as organizações explorem dados, descubram tendências ocultas e obtenham insights profundos usando linguagem natural e automação orientada por IA. A plataforma suporta preparação de dados, integração de análises de IA e aprimora os processos de tomada de decisão para indústrias como bens de consumo, produtos farmacêuticos, serviços financeiros, entre outros. Ao democratizar o acesso aos dados e permitir análises colaborativas, o Tellius visa capacitar usuários de negócios, analistas e equipes de dados a acelerar o caminho dos dados às decisões.

Descrição

• Lead customer onboarding by leading use case ideation workshops, developing project roadmaps, and managing implementation activities, including coordination of data onboarding • Guide adoption by delivering enablement sessions, executive briefings (e.g., Quarterly Business Reviews), and crafting success plans that establish milestones and capture ongoing business value • Build trusted relationships with business executives, analytics teams, and end-users, ensuring customers independently and effectively use Tellius • Own customer renewals and drive expansion opportunities to deliver strong Net Revenue Retention (NRR) • Identify risks to retention early, and address them with tailored solutions that align to customer goals • Drive account growth by collaborating with sales on expansion strategies, upselling additional modules, features, or services • Act as the customer’s advocate within Tellius, sharing feedback and feature requests with product and engineering while keeping customers informed about updates and roadmaps • Continually monitor usage analytics and success metrics to track adoption, engagement, and satisfaction, using insights to demonstrate value and guide conversations • Document customer activities, use cases, and success stories and share insights across sales, product, and engineering to ensure a unified customer experience • Communicate consistently with customers through recurring meetings, emails, and webinars to keep them updated on features, maintenance, and best practices

🎯 Requisitos

• 8+ years of experience in customer success, account management, strategy or analytics consulting • Proven track record of delivering results while managing multiple enterprise or mid-market accounts concurrently • Demonstrated ability to drive account expansion through cross-sell and upsell strategies that align to customer business needs • Exceptional customer-facing and stakeholder management skills, with expertise in project/program management • Experience leading large-scale technology or analytics transformation initiatives from design through adoption • Ability to thrive in a high-growth, fast-paced startup environment, effectively influencing cross-functional GTM, product, and engineering teams.

🏖️ Benefícios

• Note: This role is only open to candidates currently residing in and authorized to work in the United States.