Director, Customer Advocacy

🕒 Maio 5

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Tempo Software

SiteLinkedInTodas as Vagas

201 - 500 funcionários

☁️ SaaS

🏢 Corporativo

⚡ Produtividade

SaaS • Enterprise • Productivity

A Tempo Software oferece soluções de gestão de projetos e portfólios, com foco especial na integração com o Jira. Seus produtos incluem timesheets, planejadores de capacidade, roadmaps estratégicos e gráficos personalizados, fornecendo ferramentas para aumentar a produtividade e ampliar a transparência dos fluxos de trabalho em equipes e organizações. A missão da Tempo Software é unificar equipes, simplificar processos e otimizar a alocação de recursos, oferecendo recursos como acompanhamento de progresso em tempo real e mitigação de riscos. Confiada por mais de 30. 000 empresas no mundo, a Tempo Software disponibiliza uma plataforma flexível para alinhamento estratégico e execução de projetos em nível corporativo.

Descrição

• Design and launch Tempo’s customer advocacy program: how it’s structured, how advocates are recruited and recognized, and how we measure whether it’s working • Own the tech stack decisions that make this program run. • Set goals, measure results, and report progress to leadership regularly. • Work with Customer Success to identify customers who are seeing real value from Tempo and are open to sharing their experiences. • Build real relationships with those customers. • Develop a mix of advocates across industries, company sizes, and use cases so Sales always has a relevant, well-matched reference to share. • Work with customers to produce case studies, video stories, and written testimonials that show what Tempo actually delivers for real teams. • Grow the volume and quality of Tempo’s reviews on sites like G2 and TrustRadius. • Find and prepare customer speakers for webinars, events, and other marketing programs. • Make sure Sales has what they need for active deals, with the right advocate matched to the right opportunity automatically. • Partner with Content, Demand Generation, Product Marketing, and Sales Enablement so customer stories are used across the business. • Bring the customer perspective into conversations across the organization. • Build a community space where Tempo advocates can connect with each other and with us over time.

🎯 Requisitos

• 5+ years of experience in customer marketing, advocacy, or customer success at a B2B SaaS company • You’ve built a customer advocacy program before. • Experience owning tech stack decisions for an advocacy or customer marketing program. • Genuine curiosity about AI and how it applies to this work. • A track record of creating customer content and reference programs that Sales teams actually use • You know how to build trust with customers and make them feel like partners, not a resource to tap. • Strong project management skills; you can manage a lot of moving pieces without things slipping through the cracks. • Comfortable with tools like Salesforce, Gainsight, and peer review platforms (G2, TrustRadius). • A clear communicator, whether you’re writing a case study, talking to a customer, or presenting to leadership. • You can connect what you’re doing to business outcomes, not just activity metrics.

🏖️ Benefícios

• Remote First work environment • Unlimited vacation in most of our locations!! • Great benefits including health, dental, vision and savings plan. • Perks such as training reimbursement, WFH reimbursement, and more. • Diverse and dynamic teams with challenging and exciting work. • An opportunity to have a real impact on our business. • A great range of social activities (both in person and virtual). • Optional in person meet-ups and the ability to travel to our international offices • Employee referral program • And so much more!