Senior Customer Success Manager

🕒 Julho 9

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Tempo Software

SiteLinkedInTodas as Vagas

201 - 500 funcionários

☁️ SaaS

🏢 Corporativo

⚡ Produtividade

SaaS • Enterprise • Productivity

A Tempo Software oferece soluções de gestão de projetos e portfólios, com foco especial na integração com o Jira. Seus produtos incluem timesheets, planejadores de capacidade, roadmaps estratégicos e gráficos personalizados, fornecendo ferramentas para aumentar a produtividade e ampliar a transparência dos fluxos de trabalho em equipes e organizações. A missão da Tempo Software é unificar equipes, simplificar processos e otimizar a alocação de recursos, oferecendo recursos como acompanhamento de progresso em tempo real e mitigação de riscos. Confiada por mais de 30. 000 empresas no mundo, a Tempo Software disponibiliza uma plataforma flexível para alinhamento estratégico e execução de projetos em nível corporativo.

Descrição

• Own the post-sale customer lifecycle across a portfolio of enterprise accounts. • Lead strategic conversations with stakeholders around planning, prioritization, and value realization using Tempo’s award winning suite of solutions • Drive GRR and NRR by managing renewals, surfacing expansion opportunities, and proactively mitigating risks. • Work smarter with AI: use Tempo's AI-assisted Customer Success tooling to take the repetitive work off your plate (data prep, call notes, account-health signals, forecast inputs), reinvest that time in your customers, and share the frontline feedback that makes those tools sharper. • Facilitate regular business reviews and outcome-focused success planning sessions directly with customer champions and decision makers. • Work closely with operational users (such as project and program managers, Jira admins, and agile team leads) to guide adoption and remove friction points in the user base. • Deliver best practices tailored to persona and industry that move customers toward their target outcomes across portfolio, project, and resource management workflows. • Accurately forecast renewals and lead commercial discussions in partnership with Sales. • Document customer goals, usage trends, risks, and outcomes with discipline and clarity on a continuous basis, using Gainsight Success Plans, Verified Outcomes, and Risk CTAs to keep account status current and actionable. • Collaborate with Product and Sales to ensure a smooth, unified customer experience. • Identify and help craft customer stories and case studies with the goal of highlighting their successes and raising awareness of our solutions.

🎯 Requisitos

• 5+ years of experience in SaaS Customer Success or Account Management, including managing enterprise customers and owning commercial outcomes. • Experience translating product capabilities into measurable business outcomes, and leading value-realization conversations with executive stakeholders. • Curious about AI and eager to work with AI-assisted tools, and to help make them better. You don't need to be technical. You do need to be the kind of person who reaches for a better way to work. • Experience with a Customer Success platform such as Gainsight (Success Plans, Verified Outcomes, CTAs) is a plus. • Strong communicator with the ability to persistently and continuously engage both senior business leaders and technical or operational users. • Comfortable leading success planning, executive reviews, and renewal negotiations. • Knowledge of key personas such as Project/Product/Program Managers, Agile Coaches, Jira Admins, and PMO leaders. • Highly organized, proactive, and motivated by customer outcomes and long-term value creation. • Embraces change and thrives in a fast-scaling, cross-functional environment.

🏖️ Benefícios

• Remote First work environment • Unlimited vacation in most of our locations!! • Great benefits including health, dental, vision and savings plan. • Perks such as training reimbursement, WFH reimbursement, and more. • Diverse and dynamic teams with challenging and exciting work. • An opportunity to have a real impact on our business. • A great range of social activities (both in person and virtual). • Optional in person meet-ups and the ability to travel to our international offices • Employee referral program • And so much more!