Account Manager

🕒 Setembro 30

🦌 Connecticut, Maine, +6 estados a mais – Remoto

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $114.792 - $213.018 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💰 Gerente de Contas

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Thales

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1893

🎖️ Defesa

📦 Logística

💼 Consultoria

Defense • Logistics • Consulting

A Thales é uma líder global em tecnologia, especializada no desenvolvimento de soluções de alta tecnologia em diversos setores para construir um futuro mais seguro, mais verde e mais inclusivo. Ao focar na Inteligência Humana, a Thales impulsiona a inovação em engenharia, experiência do cliente e suporte, oferecendo amplas oportunidades de carreira para seus colaboradores em áreas como cibersegurança, comunicações seguras e modernização de sistemas de sonar. Em colaboração com uma equipe diversa de especialistas, a Thales promove o progresso e o desenvolvimento sustentável por meio de seus avanços tecnológicos.

Descrição

• Maintain and grow relationships with key customers and optimize revenue for Thales DIS • Ensure customers receive maximum value from Thales products and services • Drive product and service adoption and expansion within customer organizations • Manage the full sales lifecycle for a limited number of Top 30 issuers, from lead identification through qualification, offer, negotiation and closure • Act as ambassador for Thales modern card issuance services in the financial industry territory • Own newly won and existing Cards and Issuance Services accounts through Adopt, Expand and Renew sales cycles • Build relationships with C-level and senior executive stakeholders • Collaborate with Land Sales and internal teams on customer transitions and onboarding • Lead customer onboarding, conflict resolution and escalations • Provide customer feedback to internal product and service teams • Build customized pitches and customer value propositions • Map accounts and present technical and commercial value propositions to stakeholders • Manage complex sales cycles and consolidate commercial proposals • Lead deal closure, contract negotiation, project kick-off and handover to the Expand team • Identify product and service improvements and sales expansion opportunities • Develop, validate and execute Strategic Account Plans • Identify upsell opportunities and coordinate internal resources • Report account metrics, revenue forecasts and opportunity pipeline through the CRM tool • Conduct account health checks and identify renewal risks • Lead contract and price renewals in collaboration with Finance, Legal, Product Line and other teams

🎯 Requisitos

• 8-10 years of experience in a customer-facing role within the Financial Institutions and/or FinTech industry • Awareness on Payment Cards and Personalization industry • Exceptionally strong customer service skills, including issue tracking, triaging and crisis management, managing large customers portfolios • Strong leadership skills with a focus on influencing decision making by using data points • Outstanding organizational skills and agility • Proven consultative mindset in understanding customer needs and challenging them on solutions while working towards sales closure • Strong business understanding of SaaS solutions, Issuance Market, Card Manufacturing and Personalization services, preferably, and their application to the financial services industry • Ability to create and maintain trusted and lasting relationships and influence key decision makers, particularly at the C-suite level in Financial Institutions • Experience carrying individual quotas for B2B sales and revenues for existing accounts at an enterprise level • Demonstrated strong growth in new business development and net new logo acquisition among financial institutions and FinTech clients • Knowledge and experience of Financial Institutions/FinTech procurement practices and enterprise-platform sales lifecycle processes • Ability to travel domestically up to 30% of the time; travel may occasionally increase to 50% • Proficiency in English is a must, with effective verbal and written communication skills • Preferred: 8 to 10+ years of experience in SaaS solutions, Issuance Market, Card Manufacturing and Personalization services • Bachelor’s degree / Master’s degree in Business, Marketing, STEM or another relevant field, or equivalent work experience • MBA is a plus and not mandatory • Successful completion of a post-offer background check

🏖️ Benefícios

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance • Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period • Company paid holidays and Paid Time Off • Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program • Variable compensation target included in Total Target Compensation • Full-time employee benefits for employees working 30 or more hours per week and eligible dependents