Account Manager

Vaga não está no LinkedIn

🕒 Julho 30

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $28 - $41 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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That Agency

SiteLinkedInTodas as Vagas

2 - 10 funcionários

Fundada em 2020

🎯 Recrutamento

🤝 B2B

Recruitment • B2B

A That Agency é uma empresa especializada em recrutamento de TI situada em Crows Nest, NSW, Austrália. A That Agency ajuda candidatos de TI, tanto para contratos temporários quanto permanentes, a encontrar funções que se alinhem às suas habilidades e objetivos de carreira, além de auxiliar clientes de diversos setores a recrutar rapidamente talentos especializados em TI enquanto posiciona suas marcas empregadoras. Sua expertise abrange Serviços de Projetos, Infraestrutura & Nuvem, Análise de Dados, Desenvolvimento de Software, Segurança Digital, Soluções Empacotadas, e Arquitetura, Estratégia & Governança. Eles oferecem registro gratuito para candidatos, enfatizam relações de longo prazo com clientes, e possuem parceiros de aquisição de talentos com mais de 30 anos de experiência combinada no mercado de TI australiano.

Descrição

• Build and maintain strong, long-term relationships with clients • Serve as the primary point of contact for assigned accounts • Communicate project updates, performance results, and strategic recommendations clearly and consistently • Prepare and present monthly/quarterly reports and strategy updates via Zoom or in person • Identify upsell opportunities and areas for increased client investment • Collaborate with internal teams to scope and propose new initiatives • Monitor client retention and work to increase retainer value and duration • Understand client goals and help align services accordingly • Liaise between clients and cross-functional teams to ensure timely, accurate project delivery • Manage scopes, timelines, and budgets for ongoing initiatives • Support onboarding for new clients and ensure smooth transition into retainer services • Assist with escalations, challenges, or special requests as needed • Track and analyze account KPIs in collaboration with digital and analytics teams • Monitor key performance indicators like retention, campaign success, and upsell performance • Prepare performance summaries and present data-driven insights to clients regularly • Stay informed on trends in marketing, competitors, and emerging client needs • Support team members with research, documentation, or project alignment when needed • Contribute to internal process improvement by identifying inefficiencies or gaps

🎯 Requisitos

• 3–5 years of account management or client services experience in a digital agency or marketing role • Excellent written and verbal communication and presentation skills • Strong organizational and multitasking skills • Experience managing multiple clients simultaneously • Confidence in interpreting digital performance metrics and campaign results • Detail-oriented and deadline-driven with a solution-focused mindset • Familiarity with digital marketing services (SEO, social, content, web development, etc.) • Experience with CRMs, analytics tools, and digital campaign reporting • Bachelor’s degree in marketing, business, or related field • HubSpot Client Success or Account Management certification

🏖️ Benefícios

• Continued education via certifications, conferences, and training programs