Pharmacy Operations Lead Representative

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The Cigna Group

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1982

⚕️ Seguro de Saúde

💊 Farmacêutico

Healthcare Insurance • Pharmaceuticals

O Grupo Cigna é uma empresa global de saúde comprometida em melhorar a saúde e vitalidade de seus clientes, consumidores e pacientes. Com suas duas divisões, Cigna Healthcare e Evernorth Health Services, a empresa foca em melhorar a qualidade de vida através de serviços de saúde e gestão de benefícios farmacêuticos. O Grupo Cigna é dedicado a práticas éticas em saúde e inteligência artificial, e se esforça para criar mudanças positivas no sistema de saúde. Também enfatiza suas responsabilidades Ambientais, Sociais e de Governança (ESG), visando impactar a equidade em saúde e promover a inovação na prestação de serviços de saúde.

Descrição

• Triaging Client PGRX questions/issues to the best of their capability • Creating Zendesk tickets and following through with them, when required • Directing the client to the correct point of contact, when required • Successfully provide TSS staffing services • Assist with TSS training and understanding on intervention documentation • Train the TSS and Pharmacist staff to understand the Intervention notes and Parked orders notes • Assist with managing the PipelineRx queue by posting orders to the appropriate pharmacist on duty • Monitor queues to assist pharmacists in decreasing turnaround time • Optimize pharmacy workflow by contacting clients on behalf of the on-duty pharmacist to minimize time away from orders • Monitor and triage phone calls from high volume call clients, if needed • Assist in answering phone calls during peak hours • Utilize guidelines from the Phone Tree to ensure the pharmacist on duty always has visibility to the assigned clients • Call client’s IT or PipelineRx IT for support on behalf of the pharmacist on duty for advanced technology issues to be resolved • Ensure all clients have pharmacist coverage during PipelineRx contractual shift hours • Initiate procedures to coordinate pharmacist coverage during emergencies such as: no-show, call off, sick call, power or internet outage, etc. as established by TSS Manager in conjunction with Pharmacist Supervisor • Facilitate pharmacist communication with clients when access to the client’s system is interrupted during the Pipeline shift • Maintain accurate records of interactions and issues by providing a nightly report of activities during your shift to TSS manager • Establish yourself as a valuable resource to the pharmacist on duty for any issues or concerns during a shift

🎯 Requisitos

• Possession of high school diploma; bachelor’s degree, preferred • Current National Certification and State license, required • 1+ year experience as an institutional pharmacy technician • Strong IT and troubleshooting experience, including using a ticketing system such as Zendesk • Proficiency with office technology tools, including Microsoft Office (especially Outlook, Excel, and Word), Google Drive, internet, and email • Able to work efficiently and independently • Able to switch from one responsibility to another without it affecting customer service • Available for emergency assistance • Exceptional interpersonal and customer service skills.

🏖️ Benefícios

• medical, vision, dental, and well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays • leaves of absence