Stakeholder Experience Advisor

Vaga não está no LinkedIn

🔥 7 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $93.200 - $155.400 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

The Cigna Group

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1982

🏥 Saúde

⚕️ Seguro de Saúde

💊 Farmacêutico

Healthcare • Healthcare Insurance • Pharmaceuticals

O Grupo Cigna é uma empresa global de saúde comprometida em melhorar a saúde e vitalidade de seus clientes, consumidores e pacientes. Com suas duas divisões, Cigna Healthcare e Evernorth Health Services, a empresa foca em melhorar a qualidade de vida através de serviços de saúde e gestão de benefícios farmacêuticos. O Grupo Cigna é dedicado a práticas éticas em saúde e inteligência artificial, e se esforça para criar mudanças positivas no sistema de saúde. Também enfatiza suas responsabilidades Ambientais, Sociais e de Governança (ESG), visando impactar a equidade em saúde e promover a inovação na prestação de serviços de saúde.

Descrição

• Lead current-state and future-state journey mapping across stakeholder experiences • Identify moments that matter, pain points, operational friction, handoff issues, and ownership gaps • Translate journey insights into prioritized opportunities improving service, processes, and stakeholder outcomes • Define measures connecting experience results to business goals • Combine surveys, complaints, escalations, audits, operational metrics, and other listening channels to identify themes, root causes, emerging risks, and improvement opportunities • Create business narratives, recommendations, dashboards, scorecards, and executive-ready materials • Advise and facilitate cross-functional leaders in setting priorities, building action plans, and evaluating measurable improvement • Strengthen experience management frameworks, taxonomies, standards, measurement strategies, governance, action tracking, and continuous improvement practices • Maintain survey platforms, deployment processes, participant identification, reporting workflows, and listening infrastructure • Support continuity, testing, quality assurance, troubleshooting, and implementation • Adapt across lines of business and stakeholder groups while building scalable listening and experience intelligence capabilities

🎯 Requisitos

• At least 5 years of experience in customer or stakeholder experience, experience management, journey mapping, service design, business consulting, experience analytics, operational excellence, healthcare operations, behavioral health operations, or a related field • Experience using qualitative and quantitative information to identify insights and recommend practical actions • Knowledge of survey methods, voice-of-customer programs, stakeholder listening practices, and experience measurement • Experience facilitating meetings, workshops, or stakeholder discussions and influencing outcomes without direct authority • Strong written and verbal communication skills, including the ability to explain complex findings clearly to leaders at different organizational levels • Ability to connect stakeholder needs, processes, systems, and business outcomes through systems thinking and analytical problem solving • Bachelor's degree or equivalent professional experience is preferred • Experience leading journey mapping, service design, or moments-that-matter initiatives is preferred • Experience with Tableau, Power BI, Power Platform, or similar reporting and analytics tools is preferred • Experience supporting healthcare, behavioral health, service operations, or customer experience programs is preferred • Experience developing executive presentations and business recommendations is preferred • For home-based work, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

🏖️ Benefícios

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work/home-based arrangement