Digital Support Engineer

Vaga não está no LinkedIn

🕒 Julho 31

🏄 California – Remoto

🏄 California – Remote

💵 $43 - $65 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Thermo Fisher Scientific

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1956

🏥 Saúde

📦 Logística

🏭 Manufatura

Healthcare • Logistics • Manufacturing

A Thermo Fisher Scientific é a líder mundial em servir à ciência, com receita anual de mais de US$ 40 bilhões. Sua missão é capacitar os clientes a tornar o mundo mais saudável, limpo e seguro, apoiando a pesquisa em ciências da vida, solucionando desafios analíticos complexos, aumentando a produtividade dos laboratórios e melhorando a saúde dos pacientes por meio de diagnósticos e do desenvolvimento de terapias que transformam vidas. Com uma equipe global, oferece tecnologias inovadoras e serviços farmacêuticos por meio de marcas como Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon e PPD.

Descrição

• Engage with local support teams during pre-installation phase as a consultant to design the integration of the solution with the local infrastructure and answer all IT related questions • Ensure systems are setup for remote diagnostics and health monitoring • Engage with the development and operations organization to provide recommendations to manuals, training and customer facing material • Perform automated deployments through the use of configuration management technology • Provide support to the installations within the SLA as agreed using our processes • Conduct detailed troubleshooting and analysis of system or SW and infrastructure problems that affect reliability, performance, etc. of our delivered systems • Support factory and development teams with first deployments, installs and upgrades of newly introduced systems and modules to ensure accurate working order

🎯 Requisitos

• Bachelor's degree in IT, Computer Science or a technical / SW related field, plus 3-5 years' experience in relevant field • Proficient in English (verbal and in writing) • Experience in IT application management • Experience with data storage and (remote) software installations, support and trouble shooting • Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs • Experience with virtualization technologies like VMWare/KVM infrastructure • Knowledge, or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes, Ansible and Docker • Confirmed customer facing skills and great teammate • Strong problem-solving skills and analytical approaches • Motivated to work in a constantly evolving and highly technical environment • Open to travel up to 25% of time (mainly regional)

🏖️ Benefícios

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount