Director, Learning – Customer Excellence

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🕒 2 dias atrás

🏈 Alabama, Colorado, +3 estados a mais – Remoto

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐎 Kentucky – Remote 🗽 New York – Remote 🌪️ Oklahoma – Remote

💵 $200.000 - $270.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Thermo Fisher Scientific

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1956

🏥 Saúde

📦 Logística

🏭 Manufatura

Healthcare • Logistics • Manufacturing

A Thermo Fisher Scientific é a líder mundial em servir à ciência, com receita anual de mais de US$ 40 bilhões. Sua missão é capacitar os clientes a tornar o mundo mais saudável, limpo e seguro, apoiando a pesquisa em ciências da vida, solucionando desafios analíticos complexos, aumentando a produtividade dos laboratórios e melhorando a saúde dos pacientes por meio de diagnósticos e do desenvolvimento de terapias que transformam vidas. Com uma equipe global, oferece tecnologias inovadoras e serviços farmacêuticos por meio de marcas como Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon e PPD.

Descrição

• Define and execute the Client Delivery learning and capability strategy aligned with business priorities and customer outcomes • Establish competency frameworks, proficiency standards, capability models, role-based learning pathways, readiness criteria, certification requirements, and development programs • Partner with Client Delivery leaders to identify capability gaps and implement targeted development strategies • Lead onboarding, role-based training, continuous learning, and capability development activities • Lead the team responsible for PM, PDM, onboarding, and customer experience training programs • Establish governance for learning content, curriculum management, knowledge repositories, training effectiveness, and learning standards • Oversee learning technologies, learning management systems, digital learning platforms, and AI-enabled learning solutions • Define and implement the Global Central Laboratories Customer Excellence strategy • Establish customer experience standards, playbooks, behavioral expectations, and Customer Excellence Academy programs • Establish governance for Voice of Customer and customer feedback programs; translate feedback into measurable improvement actions • Develop programs that strengthen accountability, customer-centricity, communication, collaboration, and leadership effectiveness • Advise leadership on organizational readiness, capability development, and customer experience maturity • Support enterprise change management initiatives requiring capability building, behavioral adoption, and stakeholder engagement

🎯 Requisitos

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification • 12+ years of previous experience providing the knowledge, skills, and abilities to perform the job • 5+ years of management responsibility • Strong leadership skills • Equivalency may consist of a combination of appropriate education, training and/or directly related experience • Must be legally authorized to work in the United States without sponsorship • Must be able to pass a comprehensive background check, including a drug screening • Ability to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner • Able to work upright and stationary for typical working hours • Ability to use and learn standard office equipment and technology with proficiency • Able to perform successfully under pressure while prioritizing and handling multiple projects or activities

🏖️ Benefícios

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) • Accident and life insurance • Short- and long-term disability in accordance with company policy • Competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount • Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy