Director, Strategic Accounts

🕒 Outubro 19

💵 $155.000 - $210.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Thermo Fisher Scientific

Thermo Fisher Scientific

10.000+ funcionários

Fundada em 1956

🏥 Saúde

📦 Logística

🏭 Manufatura

Healthcare • Logistics • Manufacturing

A Thermo Fisher Scientific é a líder mundial em servir à ciência, com receita anual de mais de US$ 40 bilhões. Sua missão é capacitar os clientes a tornar o mundo mais saudável, limpo e seguro, apoiando a pesquisa em ciências da vida, solucionando desafios analíticos complexos, aumentando a produtividade dos laboratórios e melhorando a saúde dos pacientes por meio de diagnósticos e do desenvolvimento de terapias que transformam vidas. Com uma equipe global, oferece tecnologias inovadoras e serviços farmacêuticos por meio de marcas como Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon e PPD.

Descrição

• Lead a team of Strategic Account Leaders with accountability for strategy, growth, profitability and customer experience across PSG strategic accounts • Set direction for enterprise account planning and translate customer insight into coordinated, cross-divisional strategies • Partner with Business Unit Presidents and Commercial, Business Management, Strategic Relationship Management, Finance, Operations, Marketing, Strategy and Commercial Operations leaders • Engage senior and C-suite customer stakeholders on key opportunities, risks and partnership topics • Own and manage selected strategic account relationships and performance • Develop client-specific value propositions that enable growth, resolve issues, reduce costs and improve performance • Develop deep client relationships and growth plans and lead group-level commercial processes • Open and close new molecules and services through sales and corporate accounts teams • Lead group-level governance, monitor relationship health and expand existing business • Drive growth, profitability, share-of-spend and strategic growth objectives • Contribute to account AOP target setting, pipeline review and performance management • Lead and develop a global team of Strategic Account Leaders, setting expectations for account strategy, growth, customer experience and execution • Coach Strategic Account Leaders to build senior and C-suite relationships • Guide strategic priorities including growth plans, negotiation strategy and partnership discussions • Implement and continuously improve standardized processes and templates for financial reporting, governance, growth plans, account metrics, escalations and dispute resolution • Drive cross-divisional opportunity creation and expansion through enterprise synergies, portfolio whitespace, bundles, incentives and rebates • Influence leaders on customer growth priorities, capacity, investment, pricing, contracting and enterprise priorities • Manage performance, coaching, succession planning, talent attraction, retention and development

🎯 Requisitos

• 10+ years of progressive commercial, strategic account, key account or relationship management experience within pharmaceutical services, CDMO, CRO, biotech, life sciences or related industries, including significant leadership responsibility • Proven success leading strategic account or commercial teams and delivering growth across large, complex global customer portfolios • Demonstrated ability to develop enterprise account strategies, translate customer pipeline and portfolio insight into commercial priorities, and capture business across multiple divisions or service lines • Extensive experience building trusted relationships and influencing senior executives and C-suite stakeholders, internally and externally • Proven ability to lead through a highly matrixed organization, align diverse stakeholders and drive cross-business execution without relying solely on direct authority • Strong financial and commercial acumen, including forecasting, profitability, strategic pricing, complex deal structuring, contracting, portfolio management and investment prioritization • Outstanding negotiation, influencing, communication and presentation skills, with strong analytical judgment, resilience and a bias to action • Demonstrated people leadership capability, including performance management, coaching, talent development, succession planning and inclusive leadership for senior commercial talent • Proficiency in Salesforce and other CRM or sales management systems • Ability to travel domestically and internationally approximately 20–30% • Bachelor's degree required • MBA or advanced scientific degree preferred

🏖️ Benefícios

• Variable annual bonus based on company, team, and/or individual performance results • National medical and dental plans • National vision plan • Health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) • Accident and life insurance • Short- and long-term disability • Competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with discounted company stock • Fully remote work arrangement

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