Field Service Manager

🕒 Ontem

⛰️ West Virginia – Remoto

⛰️ West Virginia – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 1 dia.
• As vagas desta empresa costumam ser preenchidas em 26 dias.
• Sem salário divulgado.

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Thermo Fisher Scientific

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1956

🏥 Saúde

📦 Logística

🏭 Manufatura

Healthcare • Logistics • Manufacturing

A Thermo Fisher Scientific é a líder mundial em servir à ciência, com receita anual de mais de US$ 40 bilhões. Sua missão é capacitar os clientes a tornar o mundo mais saudável, limpo e seguro, apoiando a pesquisa em ciências da vida, solucionando desafios analíticos complexos, aumentando a produtividade dos laboratórios e melhorando a saúde dos pacientes por meio de diagnósticos e do desenvolvimento de terapias que transformam vidas. Com uma equipe global, oferece tecnologias inovadoras e serviços farmacêuticos por meio de marcas como Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon e PPD.

Descrição

• Lead, coach, and develop Field Service Engineers to achieve performance objectives • Establish performance expectations, provide feedback, and support professional development and career growth • Foster accountability, collaboration, continuous improvement, and customer-focused service delivery • Support recruitment, onboarding, technical training, and succession planning • Oversee installations, preventive maintenance, troubleshooting, repairs, and technical support for analytical instrumentation • Ensure timely resolution of customer technical issues through escalation management and technical guidance • Monitor response times, service completion, productivity, customer satisfaction, and service quality • Optimize resource allocation, scheduling, and service coverage • Ensure accurate documentation and compliance with procedures, quality standards, and safety requirements • Develop customer relationships and serve as an escalation point for complex service issues • Track and fulfill customer commitments and service contract entitlements • Collaborate with Sales, Technical Support, Applications, and other internal teams • Drive service performance through operational management, cost control, and revenue objectives • Expand service relationships, support contract renewals, and promote service offerings • Analyze service metrics, identify trends, and implement sustainable improvements • Improve service efficiency, engineer productivity, process consistency, and customer outcomes • Support organizational service strategies, business objectives, and operational best practices

🎯 Requisitos

• Bachelor's degree in Engineering, Science, Business, or a related field, combined with a minimum of 5 years of relevant technical service experience in analytical instrumentation, laboratory equipment, or a related industry • Equivalent combinations of education, technical training, and relevant military experience may be considered • Minimum of 5 years of demonstrated people management experience, preferably leading field service teams in a technical or customer-facing environment • Proven experience managing service operations, developing technical teams, and driving operational performance • Demonstrated success supporting business growth, achieving revenue objectives, and managing service-related financial performance • Experience managing customer relationships, resolving escalated technical issues, and maintaining high levels of customer satisfaction • Proven ability to implement service strategies, improve operational processes, and drive measurable performance improvements • Strong technical aptitude with complex analytical instrumentation and technical problem-solving • Leadership, coaching, mentoring, and high-performing team development capabilities • Strong business acumen balancing customer needs, operational efficiency, and financial objectives • Customer relationship management, communication, negotiation, and problem-resolution skills • Organizational, analytical, and project management skills • Ability to interpret operational performance metrics and implement improvement initiatives • Proficiency with CRM platforms such as SAP Cloud for Service or Salesforce, Microsoft Office applications, and service management systems • Excellent written and verbal communication skills • Ability to work independently, make sound business decisions, and lead teams in a dynamic, customer-focused environment • Ability to travel up to 10% as business needs require • Valid driver's license and driving record meeting company requirements • Commitment to maintaining a safe working environment and complying with applicable safety policies and procedures

🏖️ Benefícios

• Fully remote work arrangement • Standard Monday–Friday work schedule • Professional development and career growth support • Technical training and onboarding support

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