Sales Support Concierge

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🔥 13 horas atrás

🌲 North Carolina, Wisconsin – Remoto

🌲 North Carolina – Remote 🧀 Wisconsin – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤑 Vendas

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Thermo Fisher Scientific

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1956

🏥 Saúde

📦 Logística

🏭 Manufatura

Healthcare • Logistics • Manufacturing

A Thermo Fisher Scientific é a líder mundial em servir à ciência, com receita anual de mais de US$ 40 bilhões. Sua missão é capacitar os clientes a tornar o mundo mais saudável, limpo e seguro, apoiando a pesquisa em ciências da vida, solucionando desafios analíticos complexos, aumentando a produtividade dos laboratórios e melhorando a saúde dos pacientes por meio de diagnósticos e do desenvolvimento de terapias que transformam vidas. Com uma equipe global, oferece tecnologias inovadoras e serviços farmacêuticos por meio de marcas como Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon e PPD.

Descrição

• Connect sales, customers, and internal departments to coordinate sales processes from quote to delivery • Manage product and customer data • Optimize sales operations processes • Support commercial teams and enhance customer experience • Maintain data accuracy in Salesforce.com and ERP platforms • Handle pricing updates • Coordinate cross-functional activities to enable seamless order fulfillment • Contribute to continuous improvement initiatives • Prepare and deliver business reviews and presentations • Handle customer inquiries and resolve escalations

🎯 Requisitos

• Bachelor's Degree required; no prior experience required • Sales operations, customer service, or related business operations experience preferred • Business Administration, Supply Chain, Life Sciences, or related field preferred • Additional relevant certifications in project management or process improvement beneficial • Advanced proficiency in Microsoft Office suite, particularly Excel for data analysis • Expertise with CRM systems, especially Salesforce.com, and ERP platforms • Strong analytical and problem-solving abilities with attention to detail • Project management and process improvement skills • Clear written and verbal communication abilities • Experience in cross-functional collaboration and stakeholder management • Ability to work independently and prioritize multiple tasks • Customer service orientation with focus on quality • Knowledge of continuous improvement methodologies, such as Six Sigma and Lean, preferred • Experience with data management and maintaining system accuracy • Capability to handle customer inquiries and resolve escalations • Proficiency in building and maintaining customer/product databases • Ability to prepare and deliver business reviews and presentations • Understanding of pricing structures and contract management