Director – Delivery Excellence

Vaga não está no LinkedIn

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 12%

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• Aberta há 6 dias.
• Sem salário divulgado.

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Thunder

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

💼 Consultoria

🏢 Corporativo

☁️ SaaS

💰 Series A em 2024-12

Consulting • Enterprise • SaaS

A Thunder é uma consultoria Salesforce que moderniza as operações de atendimento, receita e dados para fortalecer o relacionamento com os clientes e gerar resultados mensuráveis. A empresa oferece transformação de atendimento (contact center omnichannel e gestão de casos), transformação de receita (processos de pipeline a recebimento e operações de receita) e transformação de dados e IA (fundamentos de dados para IA, automação e decisões mais inteligentes). A Thunder oferece serviços gerenciados e tecnologias em AWS (incluindo Amazon Connect), Salesforce Clouds (Service Cloud, Experience Cloud, Marketing Cloud, Sales Cloud, Revenue Cloud e Tableau), ElevenLabs/ElevenAgents, Slack e Gov Cloud. A empresa atua em setores nos quais a excelência operacional é essencial: Governo Federal, Alta Tecnologia, Serviços ao Consumidor e Empresariais, Viagens e Hospitalidade, Manufatura e Mídia. A Thunder prioriza implementações orientadas a resultados e nativas da Salesforce, modernização federal enxuta, aceleradores Agentforce e uma base de mais de 300 clientes, com mais de 750 certificações Salesforce.

Descrição

• Embed directly in pivotal strategic accounts to evaluate delivery performance, reinforce client alignment, and establish action plans • Lead cross-functional alignment during complex project milestones and resolve scope, technical, or governance challenges • Translate execution insights into scalable operational enhancements • Define and maintain delivery methodologies, playbooks, templates, and governance across the engagement lifecycle • Standardize project initiation, planning, risk escalation, quality gates, and project closure • Identify recurring delivery friction and lead cross-functional improvements • Establish delivery KPIs and dashboards covering project health, schedule/budget adherence, margin trends, utilization, quality, and client outcomes • Partner with leaders on project health reviews, risk escalation, and corrective actions • Embed retrospectives, lessons learned, reusable assets, and quality improvements across Salesforce implementations • Enable teams to adopt delivery standards and tools • Partner with People on capability gaps and manager support • Work with Finance, Resource Management, Sales, and Capability leaders on delivery economics, staffing processes, and sales-to-delivery handoffs • Assess tools, automation, and Salesforce ecosystem practices that improve consistency and efficiency

🎯 Requisitos

• 10+ years in technology consulting, systems integration or professional services, including Salesforce ecosystem delivery experience • 5+ years leading delivery operations, governance, delivery excellence or enterprise-scale process improvement • Deep understanding of the Salesforce implementation lifecycle, Agile/hybrid methods, project economics, risk and quality management • Ability to stabilize performance, align stakeholders, and recover engagement momentum in complex, high-stakes enterprise environments • Ability to translate business strategy into practical operational standards while adapting to project dynamics • Ability to challenge ineffective practices and influence senior executives, cross-functional partners, and delivery teams without direct authority • Track record using delivery metrics and KPIs to guide decisions, optimize delivery quality, and protect project margin and profitability • Applicants must be currently authorized to work in the United States on a full-time basis

🏖️ Benefícios

• Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance • Stock options • Mentorship, certifications, and hands-on experience with cutting-edge technology • Remote work • Flexible PTO with a 2-week minimum • Generous leave policies • People-first flexibility and evolving workplace policies

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