Client Development Director

🕒 4 dias atrás

🌵 Arizona, California, +3 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote ⛷️ Utah – Remote

💵 $136.000 - $170.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Ticketmaster

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1976

🛍️ Comércio Eletrônico

⚽ Esportes

eCommerce • Entertainment • Sports

Ticketmaster é uma plataforma líder de ticketing que facilita a venda de ingressos para shows, eventos esportivos, apresentações teatrais e outras experiências de entretenimento ao vivo. A plataforma oferece uma experiência amigável e intuitiva para comprar ingressos, bem como para a gestão de eventos e a descoberta de shows e jogos populares. A Ticketmaster atua como marketplace oficial de ingressos para muitas grandes ligas esportivas e eventos de artistas, o que a torna um player-chave na indústria de entretenimento ao vivo.

Descrição

• Operate as the voice of the customer internally by working with Ticketmaster business leaders to provide client experiences and outcomes • Direct and collaborate on an account management blueprint to maximize revenue and renewals • Develop and implement upselling strategies for existing clients; track, monitor, and adjust plans • Develop, share, and implement best practices for assigned market segments • Forecast clients’ ticket and revenue contribution through client-level business plans, account strategy, profitability analysis, and program projections • Complete ad hoc sales operations support • Monitor support-team service levels to ensure SLAs are met • Coach and collaborate with client support, marketing, and account management teams • Retain assigned clients and maximize margin levels through renewal engagement • Collaborate cross-functionally to maximize client satisfaction scores • Identify new business opportunities and direct client acquisition against annual sales goals • Conduct strategic account reviews and identify products and pricing aligned with client needs • Develop relationships with key system and product users and provide product feedback • Identify opportunities for new products and enhancements • Address client concerns and ensure timely issue resolution • Deliver market analysis, competitor assessment, and market intelligence • Maintain accurate contact and account details in Salesforce • Monitor competitors and potential collaborators to identify opportunities and threats • Coordinate responses to RFPs • Retain accounts through relationships with key decision-makers and users • Drive TM1 Marketing product adoption and manage local nuances • Travel 35%-50%

🎯 Requisitos

• Minimum 10-12 years’ experience in the live entertainment industry with a strong focus on account management and account development • BA/BS or College diploma in Business, Marketing or related field and/or equivalent work-related experience • Experience with live event ticketing or real-time inventory management systems preferred • Strong presentation and project management skills • Proven track record of exceeding sales targets • Experience leading change in a complex matrix-oriented organization with strong emphasis on team development • High level knowledge of digital media and industry trends • Strong competence in Microsoft Word, Excel, and PowerPoint • Experience in the live entertainment industry, especially with a major league sports team and major market venue is highly desirable • AI skills and understanding highly desirable • Strong understanding of technology-enabled products, software platforms, APIs, integrations and data-driven solutions for complex consultative sales cycles • Experience creating and delivering client presentations • Analytical and strategic thinking • Excellent customer service, communication, and consulting skills • 35%-50% travel required

🏖️ Benefícios

• Medical, vision, dental and mental health benefits for you and your family • Health care concierge • Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA) • Free concert tickets • Generous paid time off including paid holidays, sick time, and personal days • 401(k) program with company match • Stock reimbursement program • New parent programs including caregiver leave and baby bonuses • Fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live • Tuition reimbursement • Student loan repayment • Volunteer time off • Crowdfunding match • Flexible work-from-home locations • Equal employment opportunity and reasonable accommodations • Potential use of AI-supported application screening and assessment with human review