Customer Success Manager

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🕒 Outubro 3, 2025

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TigerData (creators of TimescaleDB)

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2015

📦 Logística

🏭 Manufatura

💼 Consultoria

Logistics • Manufacturing • Consulting

A TigerData é a criadora do TimescaleDB e oferece um serviço de nuvem PostgreSQL confiável, projetado para cargas de trabalho de alto desempenho, especialmente em séries temporais e analytics em tempo real. Com foco em segurança e escalabilidade, a TigerData atende aplicações exigentes em diversos setores, proporcionando ingestão de dados ultrarrápida, consultas complexas e gestão eficiente de grandes volumes de dados. Seus serviços são adequados para aplicações voltadas ao cliente e são usados por empresas líderes em setores como IoT, IA e finanças.

Descrição

• Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy • Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI • Building strong, multithreaded relationships with technical and business stakeholders, including execs • Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution • Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap • Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations • Driving internal improvements to our CS playbooks, tooling, and automation as we scale • Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints • Helping us convert customers into active champions — case studies, testimonials, reference calls, and more

🎯 Requisitos

• Have 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range • Are fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation) • Bring hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar • Can translate fluently between business goals and technical complexity — you’re as comfortable with a VP Eng as a DevOps IC • Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling • Are curious, decisive, and proactive — you think ahead and solve for scale • Have excellent time management, organization, and prioritization skills — you know how to stay focused in fast-moving, ambiguous environments • Have a working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AI • Have strong communication skills (written, verbal, async) and know how to build trust quickly with customers • Thrive in fast-paced environments where ambiguity is a feature, not a bug

🏖️ Benefícios

• Flexible PTO and comprehensive family leave • Fridays off in August 😎 • Fully remote opportunities globally • Stock options for long-term growth • Monthly WiFi stipend • Professional development and educational resources 📚 • Premium insurance options for you and your family (US-based employees)